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Representative POMs are described for Roles and Responsibilities at each level of maturity.

1Initial

• Practice

  Introduce the concept of Business Planning by using staff from pre-existing resources on an 'as required' and 'when available' basis.

  Outcome

  An understanding of the value of Business Planning may begin to emerge, although the quality of the outputs may be variable.

  Metric

  # of personnel engaged in IT Business Planning activities.

2Basic

• Practice

  Assign resources to IT Business Planning.

  Outcome

  The IT business plan may be IT-centric and may lack input from other business units.

  Metric

  # and % of IT personnel versus business personnel engaged in IT Business Planning activities.

3Intermediate

• Practice

  Assign some personnel from some business units to assist in Business Planning.

  Outcome

  Some business context, opportunities, needs and issues are incorporated into the IT Business Planning process.

  Metrics

  • # of personnel engaged in IT Business Planning activities with appropriate experience and authority.
  • % of non-IT personnel engaged in the IT Business Planning group.

4Advanced

• Practice

  Select and get sponsorship for the involvement of relevant business managers.

  Outcome

  Both IT and business issues are given equal prominence in the IT Business Planning process.

  Metrics

  • # of business and IT collaborative business goals.
  • % of non-IT personnel engaged in the IT Business Planning group.

5Optimized

• Practice

  Engage IT and business managers and liaise with external partners.

  Outcome

  The IT business plan has been informed by knowledgeable and authoritative personnel within and beyond the organization.

  Metric

  # of business, external and IT collaborative business goals.