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Representative POMs are described for Alignment Planning at each level of maturity.

1Initial

• Practice

  Gather requirements, at least on an informal basis.

  Outcome

  Requirements are captured but may be incomplete or requirements may not reflect business priorities.

  Metric

  # of requirements gathered.

2Basic

• Practice

  Gather requirements based on consultation with IT personnel.

  Outcome

  The IT business plan may be IT-centric.

  Metrics

  • %/ ratio of Business to IT sourced requirements.
  • % of budget set for contingency.

3Intermediate

• Practice

  Negotiate and prioritize expectations with input from some business units based on resource constraints.

  Outcome

  There is greater understanding by the some business units for the need to prioritize outcomes given the resource constraints of the IT function.

  Metrics

  • # of business outcomes that have been prioritized with the business.
  • % of high priority outcomes in comparison to all outcomes.

4Advanced

• Practice

  Ensure collective participation of personnel across the organization in the requirements gathering process.

  Outcome

  organization-wide gathering processes support identification of more robust solutions.

  Metrics

  • # and % of delivered projects versus those identified in business plans.
  • Count by source of requirements (IT, business, or integrated).

5Optimized

• Practice

  Incorporate inputs from external sources (e.g. key suppliers and customers) in the requirements gathering process.

  Outcome

  A set of requirements exists that includes strategic and operational needs and opportunities.

  Metrics

  • #/Ratio of new requirements introduced outside the planning cycle.
  • # and % of delivered projects versus those identified in business plans.
  • # of strategic and operational requirements identified in IT business plan.
  • Time taken to get a set of requirements.