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Representative POMs are described for Business Plan Communication at each level of maturity.

1Initial

• Practice

  Initiate discussion on IT goals and objectives among managers even on an informal basis.

  Outcome

  There is increased engagement in these discussions albeit on an informal and on an ad hoc basis.

  Metric

  No metrics at this level.

2Basic

• Practice

  Schedule meeting(s) to communicate the plan.

  Outcome

  There is improved understanding and engagement surrounding the plan.

  Metric

  # of IT Business Planning information meetings (on the approved plan) organized.

3Intermediate

• Practice

  Ensure formal communication of the plan in an interactive environment in order to garner confirmation of understanding.

  Outcome

  Improvements may be made to the IT business plan based on feedback from communication efforts.

  Metrics

  • % of business personnel invited to attend approved plan information meetings.
  • # of plan feedback items captured as part of communications.

4Advanced

• Practice

  Use multiple communication channels to ensure maximum reach and understanding.

  Outcome

  Increased reach of IT business plan and increased likelihood and variety of plan feedback and subsequent refinement.

  Metrics

  • # of different formal communication channels used for plan communication.
  • # of plan feedback items captured as part of communications.
  • # of reporting levels up and down that the plan is communicated to.

5Optimized

• Practice

  Communicate the plan to relevant external stakeholders.

  Outcome

  There is enhanced understanding and engagement amongst internal and external stakeholders.

  Metric

  # of relevant external partners included in business plan communications.