IVI Framework Viewer

Representative POMs are described for Scope of Implementation at each level of maturity.

1Initial

• Practice

  Identify and define high-risk processes.

  Outcome

  Understanding of roles and responsibilities is increased and audit findings are reduced.

  Metric

  Number of compliance incidents per time period.

2Basic

• Practice

  Identify and manage both the high-risk and some key operational processes.

  Outcome

  The organization's most important processes receive increased attention.

  Metrics

  • List of high-risk and key operational processes that are identified and managed.
  • Total cost of incidents.

3Intermediate

• Practices

  • Identify and manage all high-priority risk, compliance, and operational processes.
  • Some management processes also identified are managed.

  Outcome

  Severe and major incidents are reduced.

  Metrics

  • Total reportable incident rate.
  • Costs of incidents by type.

• Practice

  Identify and periodically review for improvement, the key process interfaces with customers and suppliers.

  Outcome

  Disconnects and other problems with customers and suppliers are reduced.

  Metrics

  • Customer satisfaction levels.
  • Supplier survey ratings on ease of business conduct.

4Advanced

• Practice

  Manage all processes organization-wide.

  Outcome

  Process-oriented thinking is part of the organization's culture.

  Metric

  Customer, supplier, partner, management, and workforce satisfaction ratings and feedback on the value of the organization's process management efforts.

• Practice

  Specify and formally manage the process interfaces with customers and suppliers.

  Outcome

  Disruptions and inconveniences involving customers and suppliers reduce toward zero.

  Metric

  Number and type of incidents associated with customer and supplier interfaces.

5Optimized

• Practice

  Manage all processes, at a level of intensity that is proportional to their importance to the organization.

  Outcome

  Process priorities are understood by the entire workforce.

  Metric

  Percentage of processes managed at each defined intensity level.

• Practice

  Manage all processes that extend across the business ecosystem i.e. those that extend into supplier, customer, partner, and regulatory organizations.

  Outcome

  Rigorous attention to operational and strategic interfaces with customers, suppliers, partners, and regulators is recognized as a competitive advantage.

  Metric

  Number of agreements with customers, suppliers, partners, and regulatory organizations for integrated management of processes.