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Representative POMs are described for Process Automation at each level of maturity.

1Initial

• Practice

  Buy off-the-shelf BPM software or engage IT personnel to develop custom programs that assist with data management and process completion.

  Outcome

  Processes involving the movement and management of information become more efficient.

  Metric

  Number of process automations in operation.

2Basic

• Practice

  Evaluate and select a workflow automation platform and start a process automation pilot.

  Outcomes

  • Adopt a preferred automation solution platform.
  • Have personnel that are in automation solutions developer positions, increase their skills.

  Metrics

  • Number of projects using a preferred automation solution platform.
  • Number of skilled automation solutions developers.

3Intermediate

• Practice

  Identify and re-use best-fit technologies and effective patterns for automation solutions.

  Outcome

  Internal expertise in the implementation of automation technologies emerge.

  Metric

  Number of automation patterns identified and documented.

• Practice

  Use simulation and optimization technologies to play a role in process improvement projects.

  Outcome

  Allocation of resources for processes with complex flows can be optimized.

  Metric

  Number of deployed automation solutions that use simulation and optimization technologies.

• Practice

  Form an automation centre of excellence.

  Outcome

  Many processes with automation potential are identified and addressed.

  Metric

  Number of personnel with automation competencies.

• Practice

  Establish a Service-Oriented Architecture (SOA) repository or registry for provisioning services that are used in workflow automations.

  Outcome

  Common services are efficiently re-used.

  Metrics

  • Number of services in the SOA registry.
  • Rate of re-use of services in the SOA registry.

4Advanced

• Practice

  Eliminate routine human activities and monitor critical activities, by implementing automation projects across most of organization's key functions.

  Outcome

  Expertise is developed on where and how to apply automation, simulation, and optimization technologies.

  Metric

  Percent of organizational entities using automation solutions.

• Practice

  Maintain a comprehensive automation body of knowledge using a global community of practice, that is supported by an automation centre of excellence.

  Outcome

  Best practices in process automation are effectively dispersed.

  Metric

  Rate of addition to or improvement of the Automation Body of Knowledge.

• Practice

  Use supported technologies to enable automation, simulation, optimization, analysis, reporting, and web service provisioning.

  Outcome

  The group that supports automation technologies becomes highly adept in determining which technologies to apply in diverse circumstances.

  Metric

  Estimates of value added for each type of supported BPM technology.

5Optimized

• Practice

  Use process automation and optimization across the business ecosystem to extend to customers, suppliers, partners, and regulators.

  Outcome

  Customers prefer to increase purchases through the organization because the conduct of business is so efficient and error-free.

  Metric

  Number of automation solutions extending to parties beyond the organization's boundaries.

• Practice

  Use automation technologies to enable agile, real-time process automation adaptation.

  Outcome

  The organization is able to respond to marketplace opportunities more quickly and with higher assurance than its competitors.

  Metric

  Value of opportunities exploited due to the organization's greater agility than its competitors.

• Practice

  Package the organization's Automation Body of Knowledge, to either generate commercial value or to share openly.

  Outcome

  Revenues are enhanced, the organization's reputation for innovation and excellence is enhanced, and the organization's preferred practices become industry-wide standards.

  Metrics

  • Revenue generated by sharing or commercially exploiting the organization's Automated Body of Knowledge.
  • Number of external citations of the organisations Automated Body of Knowledge.