Communities of Practice
Build, foster, and maintain the sharing of good information management practices among employees.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Communities of Practice at each level of maturity.
- 1Initial
- Practices
- No formal practices at this level.
- Facilitate local knowledge sharing.
- Outcome
- Knowledge of best practices is sparse and is typically limited to individuals or localized groups.
- 2Basic
- Practice
- Develop local communities of practice around key business solutions or functions and encourage sharing of best practices.
- Outcome
- Separate communities share best practices and speed of learning is increased.
- Metrics
- # Staff and functions represented in Communities of Practice.
- # of verified or confimed uses and reuses of knowledge bases.
- 3Intermediate
- Practice
- Set up formal and structured Communities of Practice across business and IT with supporting governance structures and provide training in maintaining and communicating knowledge.
- Outcome
- evidences
- Metrics
- # of shared knowledge bases in existence, updated and used regularly; variety of information management applications
- # EIM related communities of practice
- Checkbox Areas Addressed by CoPs Information Management, Meta Data, Master Data, Information Quality, Analytics, Business Intelligence, etc.
- 4Advanced
- Practice
- Encourage Communities of Practice to engage with external communities and information sources to widen knowledge
- Outcome
- Extensive awareness and understanding of best practices which reduces learning and development time and improves applications of information management.
- Metrics
- Extent of knowledge available from external sources.
- # of external knowledge sharing events attended and/or led.
- Checkbox Areas Addressed by CoPs Information Management, Meta Data, Master Data, Information Quality, Analytics, Business Intelligence, etc.
- 5Optimized
- Practice
- Provide support to the Communities of Practice in maintaining and using a consistent and evolving source of best practice tools, processes and expertise across the business ecosystem.
- Outcome
- Communities are highly competent in supporting evolving information needs and recognised externally as developing and leading best practices.
- Metrics
- # of external knowledge sharing events led.
- # of external awards for best practices.
- # of business priorities and programmes recognised as benefitting from Community activities.
- Checkbox Areas Addressed by CoPs Information Management, Meta Data, Master Data, Information Quality, Analytics, Business Intelligence, etc.