IVI Framework Viewer

Reports and Analytics

D3

Provide reports for representing and interpreting business information.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Reports and Analytics at each level of maturity.

1Initial
  • Practice
    Use spread sheets, pivot and filter mechanisms on data sets.
    Outcome
    Some localised pockets of success.
    Metric
    # People with access to analytical tools
2Basic
  • Practices
    • Create and make available standard reports on operations.
    • Encourage the use of statistics in analysis.
    • Provide data views and/or extracts for recurring requests.
    Outcome
    Better operational decision making based on evidence is emerging in some areas.
    Metrics
    • # BI & Analytics reports.
    • % Managers using these reports.
    • % Leading tools vs Lagging tools.
3Intermediate
  • Practices
    • Make business intelligence and analytics reporting available at operations, tactical and strategic levels.
    • Have business and IT work together to identify new reports.
    Outcomes
    • Analytical capability moves from the function to the organization and is aligned with the business as well as the function or process.
    • New reports typically provide new insights and enable better decision making.
    Metrics
    • # People with access to analytical tools.
    • # People provided training or hired with the required skills.
    • # Major business goals that business intelligence and analytics are working towards.
    • # Report creation backlog.
4Advanced
  • Practices
    • Recruit and develop staff for business intelligence and analytics so that the organization has the highest possible professional analytical capability.
    • Allow staff to identify new reports that can be made available centrally or on a self-service basis.
    Outcomes
    • A competent, responsive and agile business intelligence and analytical capabilities respond quickly to internal and external contentions.
    • Analytics is considered as part of new or modifications to systems.
    • New reports can be developed and delivered in a very short period.
    Metrics
    • # People with access to analytical tools.
    • # People provided training or hired with the required skills.
    • # Major business goals that business intelligence and analytics are working towards.
    • # Report request backlog.
5Optimized
  • Practices
    • Utilize best available staff by international standards.
    • Continuously evaluate market development for new analytical tools and solutions.
    Outcomes
    • The analytical function is serious competitive asset within the business and clearly assists in decision making.
    • An efficient and effective use of analytics delivers value and identifies opportunities.
    • An awareness of what can be done ensures that appropriate tools and techniques are adapted and used when needed.
    Metrics
    • # People with access to analytical tools.
    • # People provided training or hired with the required skills.
    • # Major business goals that business intelligence and analytics are working towards.
    • % Tools enabled solutions found per planning period.