Reports and Analytics
Provide reports for representing and interpreting business information.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Reports and Analytics at each level of maturity.
- 1Initial
- Practice
- Use spread sheets, pivot and filter mechanisms on data sets.
- Outcome
- Some localised pockets of success.
- Metric
- # People with access to analytical tools
- 2Basic
- Practices
- Create and make available standard reports on operations.
- Encourage the use of statistics in analysis.
- Provide data views and/or extracts for recurring requests.
- Outcome
- Better operational decision making based on evidence is emerging in some areas.
- Metrics
- # BI & Analytics reports.
- % Managers using these reports.
- % Leading tools vs Lagging tools.
- 3Intermediate
- Practices
- Make business intelligence and analytics reporting available at operations, tactical and strategic levels.
- Have business and IT work together to identify new reports.
- Outcomes
- Analytical capability moves from the function to the organization and is aligned with the business as well as the function or process.
- New reports typically provide new insights and enable better decision making.
- Metrics
- # People with access to analytical tools.
- # People provided training or hired with the required skills.
- # Major business goals that business intelligence and analytics are working towards.
- # Report creation backlog.
- 4Advanced
- Practices
- Recruit and develop staff for business intelligence and analytics so that the organization has the highest possible professional analytical capability.
- Allow staff to identify new reports that can be made available centrally or on a self-service basis.
- Outcomes
- A competent, responsive and agile business intelligence and analytical capabilities respond quickly to internal and external contentions.
- Analytics is considered as part of new or modifications to systems.
- New reports can be developed and delivered in a very short period.
- Metrics
- # People with access to analytical tools.
- # People provided training or hired with the required skills.
- # Major business goals that business intelligence and analytics are working towards.
- # Report request backlog.
- 5Optimized
- Practices
- Utilize best available staff by international standards.
- Continuously evaluate market development for new analytical tools and solutions.
- Outcomes
- The analytical function is serious competitive asset within the business and clearly assists in decision making.
- An efficient and effective use of analytics delivers value and identifies opportunities.
- An awareness of what can be done ensures that appropriate tools and techniques are adapted and used when needed.
- Metrics
- # People with access to analytical tools.
- # People provided training or hired with the required skills.
- # Major business goals that business intelligence and analytics are working towards.
- % Tools enabled solutions found per planning period.