IVI Framework Viewer

Operations and Life Cycle

B1

Source/design, operate, and dispose of IT systems in an environmentally sensitive manner.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Operations and Life Cycle at each level of maturity.

1Initial
  • Practice
    Research the appropriate sustainability criteria for the operation and life cycle management of ICT products and services.
    Outcome
    High level sustainability criteria for the operation and life cycle management of ICT products and services.
2Basic
  • Practice
    Include some sustainability criteria for a number of practices and procedures for the selection/design/operation of ICT systems.
    Outcome
    Some limited visibility exists of how ICT sustainability practices can impact design, procurement and operations to meet ICT objectives.
    Metric
    # of instances of sustainability criteria influencing solution design and procurement.
  • Practice
    Include sustainability criteria in practices and procedures for the operation of a limited number of instances of ICT solutions that are in production.
    Outcome
    Some limited visibility of how ICT sustainability practices can impact operations to meet ICT objectives.
    Metric
    # of instances of sustainability criteria influencing solution operations.
  • Practice
    Include retirement/disposal sustainability criteria in plans for end of life disposal of ICT equipment based on local project opportunities.
    Outcome
    There is some visibility of how ICT sustainability practices can influence ICT objectives.
    Metric
    # of instances of equipment being disposed of in an environmentally friendly manner.
  • Practice
    Include procurement sustainability criteria and policies in some of the practices and procedures for the procurement of ICT products and services.
    Outcome
    Some ICT product/service procurement activities are influenced by Sustainable ICT criteria.
    Metrics
    • % of ICT products procured (by value) that meet best industry standards for sustainability.
    • % of suppliers (by number of suppliers and by value of procurement) that have defined sustainability policies.
3Intermediate
  • Practice
    Include on a consistent basis Sustainability criteria in the practices and procedures for the design of ICT solutions.
    Outcome
    ICT design and operations personnel consistently factor sustainability criteria into their decision making processes and design solutions.
    Metrics
    • % change in ICT carbon footprint.
    • ICT carbon footprint per employee.
    • % of ICT solutions where design/operation is influenced by sustainability criteria.
    • ICT specifics such as PUE, % power reduction etc.
  • Practice
    Include on a consistent basis sustainability criteria in the practices and procedures for the operation of ICT systems solutions.
    Outcome
    ICT operations personnel consistently factor sustainability criteria into their operations decision making and processes.
    Metrics
    • % change in ICT carbon footprint.
    • ICT carbon footprint per employee.
    • % of ICT solutions where design/operation is influenced by sustainability criteria.
    • ICT specifics such as PUE, % power reduction etc.
  • Practice
    Include on a consistent basis sustainability criteria in the plans for end of life disposal of ICT equipment.
    Outcome
    ICT personnel consistently seek the most environmentally friendly end of life disposal option for ICT equipment.
    Metric
    % of retired ICT equipment sent for re-cycling or re-use (charities etc.) in accordance with current regulatory requirements.
  • Practice
    Include on a consistent basis sustainability criteria in the practices and procedures for procurement of ICT products and services.
    Outcome
    The outcome of ICT product/service procurement activities are consistently influenced by Sustainable ICT criteria.
    Metrics
    • % of ICT products procured (by value) that meet best industry standards for sustainability.
    • % of suppliers (by number of suppliers and by value of procurement) that have defined sustainability policies.
4Advanced
  • Practices
    • Include without exception, Sustainability criteria in the practices and procedures for the design of all ICT solutions.
    • Ensure that end users of ICT solutions are aware of and act on their role to improve the environmentally friendly design of ICT solutions.
    Outcomes
    • ICT solution designs meet or exceed sustainability performance criteria.
    • ICT end users contribute ideas to solution design that enhance the sustainability outcomes of the implemented solutions.
    Metric
    # of instances of ICT end users suggesting/requesting changes to ICT solutions to make them more environmentally friendly.
  • Practices
    • Include without exception, Sustainability criteria in the practices and procedures for the operation of all ICT solutions.
    • End users of ICT solutions are aware of and act on their role to improve the environmentally friendly operation of ICT solutions.
    Outcomes
    • ICT solutions in operation meet or exceed sustainability performance criteria.
    • ICT end users provide feedback regarding operating parameters that enhance the sustainability outcomes of the solutions in operation.
    Metric
    # of instances of ICT end users suggesting/requesting changes to ICT solutions in operation to make them more environmentally friendly.
  • Practices
    • Include without exception, Sustainability criteria in plans for end of life disposal of all ICT equipment and the associated cost of ownership.
    • Actively engage with external experts in the areas of re-use and re-cycling.
    Outcome
    The total environmental impact of ownership is always taken into account in choices between retirement/disposal or continued use of ICT products and services.
    Metric
    # of decisions to retain rather than replace ICT equipment for sustainability reasons.
  • Practice
    Make sure that all ICT products/services procurement complies with the organization's Sustainable ICT criteria.
    Outcome
    Sustainability policies governing procurement of ICT products and services are regularly reviewed and updated if necessary using feedback from ongoing procurement activity.
    Metrics
    • # of instances of products/services rejected due to poor sustainability ratings.
    • # of reviews/amendments to sustainable ICT procurement policies.
5Optimized
  • Practice
    Share solution design techniques and processes that improve the design of sustainable ICT products and services both within and outside the business ecosystem.
    Outcome
    The organization is recognized as a sector/territory leader in the design of ICT products and services at minimal environmental impact and may be represented on industry sector/government expert groups.
    Metrics
    • # of sustainability case studies published.
    • # of sustainability Conference Keynote Speaker invitations.
    • # of Memberships of sustainability industry standards/government advisory bodies.
    • # of instances of Advice/Assistance given to other organizations on sustainability.
    • # of sustainability awards received/sponsored.
    • # of sustainability educational programmes/community initiatives sponsored.
  • Practice
    Share solution operation techniques and processes that improve the design of sustainable ICT products and services both within and outside the business ecosystem.
    Outcome
    The organization is recognized as a sector/territory leader in the operation of ICT products and services at minimal environmental impact and may be represented on industry sector/government expert groups.
    Metrics
    • # of sustainability case studies published.
    • # of sustainability Conference Keynote Speaker invitations.
    • # of Memberships of sustainability industry standards/government advisory bodies.
    • # of instances of Advice/Assistance given to other organizations on sustainability.
    • # of sustainability awards received/sponsored.
    • # of sustainability educational programmes/community initiatives sponsored.
  • Practices
    • Build sustainability into the procurement/design phases of ICT products and services, across the business ecosystem.
    • Share end-of-life criteria and processes that improve the design of sustainable ICT products and services both within and outside the business ecosystem.
    Outcome
    The organization is recognized as a sector/territory leader in planning for end of life sustainability for ICT products and services and may be represented on industry sector/government expert groups.
    Metrics
    • # of sustainability case studies published.
    • # of sustainability Conference Keynote Speaker invitations.
    • # of Memberships of sustainability industry standards/government advisory bodies.
    • # of instances of Advice/Assistance given to other organizations on sustainability.
    • # of sustainability awards received/sponsored.
    • # of sustainability educational programmes/community initiatives sponsored.
  • Practice
    Target vendors, products and services that are fully aligned with the organizations sustainability objectives and that can enable transformative changes in sustainability across the business ecosystem.
    Outcomes
    • The organization is recognized as a sector/territory leader in the application of sustainability criteria for the procurement of ICT products and services.
    • The organization influences the development plans of ICT product/service vendors and may be represented on industry sector/government expert groups.
    Metrics
    • # of sustainability case studies published.
    • # of sustainability Conference Keynote Speaker invitations.
    • # of Memberships of sustainability industry standards/government advisory bodies.
    • # of instances of Advice/Assistance given to other organizations on sustainability.
    • # of sustainability awards received/sponsored.
    • # of sustainability educational programmes/community initiatives sponsored.