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Scope

A2

Define the scope and nature of technology-driven innovation.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Scope at each level of maturity.

2Basic
  • Practice
    Innovation mostly focused to improve efficiency of the IT organization or delivery of services.
    Outcomes
    • This measure reflects the posture of an IT Organization as a Cost or Service Center, where cost reduction is a key strategic contribution.
    • Measuring IT innovation to drive cost and process efficiencies helps IT build credibility for IT's ability to creatively solve business problems.
    Metric
    (Monetary) # of savings from efficiency created through innovation.
  • Practice
    Innovation mostly focused to improve efficiency of the IT organization or delivery of services.
    Outcomes
    • This measure reflects the posture of an IT Organization as a Cost or Service Center, where cost reduction is a key strategic contribution.
    • Measuring IT innovation to drive cost and process efficiencies helps IT build credibility for IT's ability to creatively solve business problems.
    Metric
    (Monetary) # of savings from efficiency created through innovation.
3Intermediate
  • Practice
    Innovation is used primarily to drive operational excellence within the IT organization.
    Outcome
    Reflecting IT's posture as a Service Center, adding operational excellence to the level 2 focus of cost/efficiency increases the credibility of IT to creatively solve business problems.
    Metrics
    • (Monetary) # of savings from efficiency created through innovation.
    • # of innovative solutions that improve IT Op Excellence.
  • Practice
    Innovation is used primarily to drive operational excellence within the IT organization.
    Outcome
    Reflecting IT's posture as a Service Center, adding operational excellence to the level 2 focus of cost/efficiency increases the credibility of IT to creatively solve business problems.
    Metrics
    • (Monetary) # of savings from efficiency created through innovation.
    • # of innovative solutions that improve IT Op Excellence.
4Advanced
  • Practice
    Innovation has clear emphasis on enabling new products, services, or processes to realize advantage for both the IT organization and the enterprise.
    Outcome
    Reflecting IT's posture as an Investment Center, adding product and service metrics to process efficiency metrics (levels 2 and 3) increases the credibility of IT to creatively solve business problems.
    Metrics
    • (Monetary) # of savings from efficiency created through innovation.
    • # of innovative solutions that improve IT Op Excellence.
    • # of new products or services enabled through IT Innovation.
  • Practice
    Innovation has clear emphasis on enabling new products, services, or processes to realize advantage for both the IT organization and the enterprise.
    Outcome
    Reflecting IT's posture as an Investment Center, adding product and service metrics to process efficiency metrics (levels 2 and 3) increases the credibility of IT to creatively solve business problems.
    Metrics
    • (Monetary) # of savings from efficiency created through innovation.
    • # of innovative solutions that improve IT Op Excellence.
    • # of new products or services enabled through IT Innovation.
5Optimized
  • Practice
    Innovation drives transformation in the enterprise resulting in an enhanced external strategic advantage.
    Outcome
    Reflecting IT's posture as a Value Center, adding value metrics to process efficiency metrics (levels 2 and 3) increases the credibility of IT to creatively solve business problems.
    Metrics
    • (Monetary) # of savings from efficiency created through innovation.
    • # of innovative solutions that improve IT Op Excellence.
    • # of new products or services enabled through IT Innovation.
    • (Monetary) # value derived from IT Innovations.
  • Practice
    Innovation drives transformation in the enterprise resulting in an enhanced external strategic advantage.
    Outcome
    Reflecting IT's posture as a Value Center, adding value metrics to process efficiency metrics (levels 2 and 3) increases the credibility of IT to creatively solve business problems.
    Metrics
    • (Monetary) # of savings from efficiency created through innovation.
    • # of innovative solutions that improve IT Op Excellence.
    • # of new products or services enabled through IT Innovation.
    • (Monetary) # value derived from IT Innovations.