Scope
Define the scope and nature of technology-driven innovation.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Scope at each level of maturity.
- 2Basic
- Practice
- Innovation mostly focused to improve efficiency of the IT organization or delivery of services.
- Outcomes
- This measure reflects the posture of an IT Organization as a Cost or Service Center, where cost reduction is a key strategic contribution.
- Measuring IT innovation to drive cost and process efficiencies helps IT build credibility for IT's ability to creatively solve business problems.
- Metric
- (Monetary) # of savings from efficiency created through innovation.
- Practice
- Innovation mostly focused to improve efficiency of the IT organization or delivery of services.
- Outcomes
- This measure reflects the posture of an IT Organization as a Cost or Service Center, where cost reduction is a key strategic contribution.
- Measuring IT innovation to drive cost and process efficiencies helps IT build credibility for IT's ability to creatively solve business problems.
- Metric
- (Monetary) # of savings from efficiency created through innovation.
- 3Intermediate
- Practice
- Innovation is used primarily to drive operational excellence within the IT organization.
- Outcome
- Reflecting IT's posture as a Service Center, adding operational excellence to the level 2 focus of cost/efficiency increases the credibility of IT to creatively solve business problems.
- Metrics
- (Monetary) # of savings from efficiency created through innovation.
- # of innovative solutions that improve IT Op Excellence.
- Practice
- Innovation is used primarily to drive operational excellence within the IT organization.
- Outcome
- Reflecting IT's posture as a Service Center, adding operational excellence to the level 2 focus of cost/efficiency increases the credibility of IT to creatively solve business problems.
- Metrics
- (Monetary) # of savings from efficiency created through innovation.
- # of innovative solutions that improve IT Op Excellence.
- 4Advanced
- Practice
- Innovation has clear emphasis on enabling new products, services, or processes to realize advantage for both the IT organization and the enterprise.
- Outcome
- Reflecting IT's posture as an Investment Center, adding product and service metrics to process efficiency metrics (levels 2 and 3) increases the credibility of IT to creatively solve business problems.
- Metrics
- (Monetary) # of savings from efficiency created through innovation.
- # of innovative solutions that improve IT Op Excellence.
- # of new products or services enabled through IT Innovation.
- Practice
- Innovation has clear emphasis on enabling new products, services, or processes to realize advantage for both the IT organization and the enterprise.
- Outcome
- Reflecting IT's posture as an Investment Center, adding product and service metrics to process efficiency metrics (levels 2 and 3) increases the credibility of IT to creatively solve business problems.
- Metrics
- (Monetary) # of savings from efficiency created through innovation.
- # of innovative solutions that improve IT Op Excellence.
- # of new products or services enabled through IT Innovation.
- 5Optimized
- Practice
- Innovation drives transformation in the enterprise resulting in an enhanced external strategic advantage.
- Outcome
- Reflecting IT's posture as a Value Center, adding value metrics to process efficiency metrics (levels 2 and 3) increases the credibility of IT to creatively solve business problems.
- Metrics
- (Monetary) # of savings from efficiency created through innovation.
- # of innovative solutions that improve IT Op Excellence.
- # of new products or services enabled through IT Innovation.
- (Monetary) # value derived from IT Innovations.
- Practice
- Innovation drives transformation in the enterprise resulting in an enhanced external strategic advantage.
- Outcome
- Reflecting IT's posture as a Value Center, adding value metrics to process efficiency metrics (levels 2 and 3) increases the credibility of IT to creatively solve business problems.
- Metrics
- (Monetary) # of savings from efficiency created through innovation.
- # of innovative solutions that improve IT Op Excellence.
- # of new products or services enabled through IT Innovation.
- (Monetary) # value derived from IT Innovations.