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Representative POMs are described for Business Interaction at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practice

  Encourage individuals in IT and other business units to interact on a case-by-case basis, as required.

  Outcomes

  • The IT function is viewed as competent, generally reliable, and strongly technology-oriented.
  • However, it may be seen as needing guidance on direction.

  Metric

  Ratio of business people to IT people, who are involved at the IT project level.

3Intermediate

• Practice

  Encourage relevant representatives of IT and most other business units to meet regularly to provide information on each other's current plans.

  Outcomes

  • The IT function is considered a professional and reliable business partner.
  • The technologist's role is seen as being less important to the task of delivering effective business solutions.

  Metric

  # of joint IT/business meetings.

4Advanced

• Practice

  Put in place an effective interaction process between IT and the rest of the business to ensure each party is always aware of how the other party can support it.

  Outcome

  IT is seen as a close and trusted partner by the rest of the business and as being led by people who have an intuitive understanding of the business.

  Metric

  % of IT and other business unit managers involved in the interaction process.

5Optimized

• Practice

  Continually optimize business interaction processes and apply new interaction tools.

  Outcome

  The CIO is frequently entrusted with assignments in the general business domain.

  Metric

  % of strategic decisions that are based on input from the CIO.