Profiling
Validate the relationships between various businesses and IT layers to support reliable forecasting.
Capability Building Blocks
- A1Empirical Model
- Define and quantify the relationships between IT infrastructure (for example, CPU load or latency) and IT services, business processes, and ultimately, the organization. Populate models with data to act as a basis for all analysis (including historical and projected).
- A2Performance Monitoring
- Measure, record, and track various service performance indicators for IT infrastructure, end- to-end IT services, business processes, and the organization (based on empirical models).
- A3Results Analysis
- Identify the key issues relating to IT infrastructure and how they impact or are impacted by IT services, business processes, and the organization, based on empirical model outputs.