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Representative POMs are described for Objectives and Scoping at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practice

  Specify Sourcing objectives for significant providers to large projects.

  Outcome

  Expectations can be managed for large projects and significant providers.

  Metric

  % of projects with providers that do not meet expectations during the term of the contract.

• Practice

  Consider criterion for evaluating the potential for Sourcing processes.

  Outcome

  There is an objective evaluation of services to be sourced.

  Metric

  # of criteria considered when selecting services to be sourced.

3Intermediate

• Practice

  Specify and document objectives and expectations for each provider.

  Outcome

  Expectations from stakeholders are clear.

  Metric

  % of projects providers that meet expectations.

• Practice

  Use a comprehensive methodology (with criteria such as cost, end-user interaction, complexity, strategic importance, etc.) for evaluating Sourcing potential of certain services or processes.

  Outcome

  Services to be sourced can be selected based on a comprehensive set of objective criteria.

  Metrics

  • % of services being selected on a scheme's basis.
  • # of criteria being considered.

4Advanced

• Practice

  Communicate objectives and expectations to all stakeholders within and outside IT.

  Outcome

  Stakeholders have appropriate expectations of a Sourcing deal.

  Metric

  % of projects providers that do not meet expectations.

• Practice

  Consistently apply an organization­wide methodology for evaluating the Sourcing potential of certain IT processes and services .

  Outcome

  The selection of services to be sourced follows a consistent approach.

  Metrics

  • % of services being selected on a scheme's basis.
  • The number of criteria being considered.

5Optimized

• Practice

  Regularly check objectives and expectations against Sourcing outcomes to evaluate success in communication of Sourcing objectives and expectations.

  Outcome

  There is a transparent picture of the extent to which outcomes have been achieved.

  Metric

  % of Sourcing objectives that are met that support business objectives.

• Practice

  Consistently review the established scheme for evaluating Sourcing potential and adding new criteria as appropriate.

  Outcome

  The decision on selecting services to be sourced is based on the most factual information and most important criteria.

  Metric

  % of actions completed arising from reviews of the evaluation scheme.