Sourcing Model Selection
Choose appropriate sourcing model(s) to support delivery of IT services (for example, internal or third-party providers, single or multiple providers).
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Sourcing Model Selection at each level of maturity.
- 1Initial
- Practice
- Rely on the best endeavours of available personnel.
- 2Basic
- Practice
- Make Sourcing model decisions on a case-by-case basis.
- Outcome
- The IT function can achieve cost, delivery, and resource management goals for a specific Sourcing project contract.
- Metric
- % of Sourcing decisions that are reviewed.
- 3Intermediate
- Practice
- Take the following criteria into account when selecting the Sourcing model: business criticality, intellectual property (IP), core competencies, governance, capability of the provider market, risk assessment associated with physical location, quality and cost aspects, transferability and end-user interaction of service, multi-provider management, and effective evaluation criteria.
- Outcome
- An appropriate Sourcing model can be selected on the basis of more objective criteria.
- Metrics
- # of criteria considered when selecting a Sourcing model.
- % of Sourcing decisions based on the appropriate Sourcing model.
- 4Advanced
- Practice
- Make all Sourcing decisions with reference to an established Sourcing model.
- Outcome
- Sourcing decisions are aligned with the IT function's IT strategy.
- Metric
- % of Sourcing decisions that adhere to the appropriate Sourcing model.
- 5Optimized
- Practice
- Review and update the Sourcing model consistently.
- Outcome
- Previous Sourcing decisions and changing IT and business strategy can be learnt from.
- Metric
- % of actions completed arising from reviews of the Sourcing model.