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Representative POMs are described for Business Case Creation at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practice

  Develop cost-focused business cases for significant providers to large projects.

  Outcome

  Significant provider partnerships have basic business cases that include high-level, cost-benefit analyses.

  Metric

  # of factors considered in business cases.

• Practice

  Undertake some baseline assessment and forecasting whilst acknowledging it may not be accurately quantified.

  Outcome

  A basic understanding of current service performance is gained.

  Metric

  Service performance metrics.

3Intermediate

• Practice

  Develop the business cases as part of the process for evaluating Sourcing options that cover all key strategic objectives and factors, not just cost.

  Outcome

  Sourcing decisions can be assessed and compared objectively against multiple important business factors.

  Metric

  % of Sourcing decisions based on business cases.

• Practice

  Develop a business case that includes a quantified baseline of current service performance, cost, etc.

  Outcome

  There is an accurate understanding of current service performance and cost, etc. meaning that the business case is driven by accurate, quality data.

  Metric

  # of iterations performed to check quality of input data.

4Advanced

• Practice

  Establish a value-based business case (linkage to business outcomes) and a development and assessment process as part of the Sourcing decision-making process.

  Outcome

  All Sourcing decisions are supported by robust, consistent, data-driven business cases.

  Metric

  % of Sourcing decisions that are not based on a business case calculation.

• Practice

  Capture a standardized baseline of current service performance and cost for use in forecasting future requirements and business case development.

  Outcome

  Business cases are based on current service performance informing decisions.

  Metric

  % and # of business cases with standardized baseline of current service performance specified.

5Optimized

• Practice

  Regularly review and update business cases and amend the templates to improve their effectiveness.

  Outcome

  Business cases are permanently up-to-date and can serve as an ongoing decision basis.

  Metric

  % of Sourcing business case realizations arising from business case reviews.

• Practice

  Regularly measure and assess service delivery against original business case objectives and feed the results into the Sourcing re-evaluation process.

  Outcome

  The interface to re­evaluation is smooth.

  Metric

  # of re-evaluations of business cases.