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Representative POMs are described for Re-evaluation at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practice

  Conduct re-evaluations on a best endeavour basis.

  Outcome

  Sourcing options are changed based on subjective decisions being taken periodically.

  Metric

  % of re-evaluations that are driven by an objective assessment.

• Practice

  Consider alternative options even on a reactive basis when there is a shortfall in the performance of a contracted provider.

  Outcome

  A backup provider/service is available should a shortfall in provider performance occur.

  Metric

  # of available alternative options.

3Intermediate

• Practice

  Regularly review and re-evaluate Sourcing decisions and operational effectiveness against current business objectives.

  Outcome

  It is ensured that the Sourcing decision is challenged on a regular basis.

  Metric

  # of re-evaluations yearly.

• Practice

  Identify viable alternative options for key services (e.g. exit options to avoid provider lock-in).

  Outcome

  There is increased flexibility for the key services in case of changing business context.

  Metric

  % of services having alternative options.

4Advanced

• Practices

  • Establish a re-evaluation process for all key Sourcing decisions.
  • The re-evaluation is based on an objective, quantified assessment of continued value delivery against strategic objectives, business cases, and changing business context.

  Outcome

  Sourcing strategy and decisions are subject to regular, objective reassessment that is the basis for ongoing optimization of Sourcing for key services

  Metrics

  • # of re-evaluations conducted.
  • # of criteria taken into account.

• Practice

  Ensure the review includes an assessment of alternative options (e.g. re-insource, avoiding provider lock-in) and includes an alternative design.

  Outcome

  Alternative Sourcing options are always considered.

  Metric

  % of services having alternative options.

5Optimized

• Practice

  Re-assess all viable Sourcing options against current and anticipated future business context; strategy and objectives; and quantified criteria such as value at risk, cost, innovation, and flexibility.

  Outcome

  All current viable alternatives to the selected strategy are identified and assessed.

  Metric

  % completion of actions arising from re-evaluation of the strategy.

• Practice

  Maintain up-to-date business cases for all viable Sourcing options.

  Outcome

  Alternative Sourcing options are practicable at any time.

  Metric

  % of alternative Sourcing options being kept up to date.