Identification and Capture
Manage the identification and collection of knowledge assets.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Identification and Capture at each level of maturity.
- 1Initial
- Practice
- There are no practices for ad hoc knowledge identification, collection and capture activities.
- Outcome
- Need for defining knowledge identification, collection and capture activities.
- Metric
- No metrics.
- 2Basic
- Practice
- Establish a project team that collaborates with experienced subject matter experts to design basic procedures for guiding work environments.
- Outcome
- Project team is established.
- Metric
- Yes/No indicators confirming existence of project team. # of members in the project team. # of experienced subject matter experts in the project team. # of project team meetings.
- 3Intermediate
- Practice
- Deploy procedures in work environments to guide identification, collection and capture of knowledge assets.
- Outcome
- Procedures deployed.
- Metric
- Yes/No indicators confirming deployment of procedures in work environments.
- Practice
- Ensure that knowledge assets are identified, collected and captured to IT systems in work environments using deployed procedures.
- Outcome
- Knowledge assets are identified, collected and captured.
- Metric
- % of knowledge assets successfully identified, collected and captured using procedures.
- Practice
- Identify target users of the knowledge assets.
- Outcome
- Target users are identified.
- Metric
- # of target users of knowledge assets who are identified.
- Practice
- Define key performance indicators (KPIs) for identification, collection and capture activities.
- Outcome
- KPIs are defined and agreed.
- Metric
- % of identification, collection and capture activities assigned with agreed KPIs.
- 4Advanced
- Practice
- Evaluate defined key performance indicators (KPIs) that are improving the identification, collection and capture of knowledge assets.
- Outcome
- Effectiveness of KPIs is measured and defined.
- Metric
- # of defined KPIs evaluated. % of identification activities improved based on defined KPIs. % of collection activities improved based on defined KPIs. % of capture activities improved based on defined KPIs.
- Practice
- Administer employee interviews and surveys to establish individual ownership of some captured knowledge.
- Outcome
- Records of individual ownership are established.
- Metric
- % of employees surveyed. # of employee interviews conducted to determine ownership of knowledge assets. % of captured knowledge assets with recorded ownership
- Practice
- Define procedures for identification, collection and capture activities that can be repeated in work environments.
- Outcome
- Procedures are defined.
- Metric
- # of procedures that can be repeated for identification, collection and capture activities. Yes/No indicators confirming procedures that can be repeated are defined.
- 5Optimized
- Practice
- Automate identification, collection and capture activities.
- Outcome
- Automated activities are in place.
- Metric
- Yes/No indicators confirming automation of activities. % completeness of the automation
- Practice
- Adopt automated activities identification, collection and capture activities across the enterprise.
- Outcome
- Automated activities adopted across the enterprise.
- Metric
- Yes/No indicators confirming adoption of automated activities. % of enterprise areas adopting the learning by doing approach. % success rate of the learning by doing approach.