Profiling and Classification
Manage profiling and classification schemes for knowledge assets and the relationships between them.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Profiling and Classification at each level of maturity.
- 1Initial
- Practice
- No practices for profiling at this level.
- Outcome
- The need to profile the knowledge asset repository is understood.
- Metric
- No metrics.
- 2Basic
- Practice
- Develop a business case, at community and department levels, that defines the need for profiling of knowledge assets.
- Outcome
- Development of business case for profiling of knowledge assets.
- Metric
- Yes/No indicators confirming business case for profiling of knowledge assets is in place.
- Practice
- Communicate the business case to KAM practitioners.
- Outcome
- KAM practitioners receive business case for profiling of knowledge assets.
- Metric
- Yes/No indicators confirming communication of business case for profiling of knowledge assets to KAM practitioners.
- 3Intermediate
- Practice
- Ensure that the profiling project is approved at an enterprise level, and has an executive sponsor.
- Outcome
- Approved and sponsored profiling project.
- Metric
- Yes/No indicators confirming approval and executive sponsorship of profiling project
- Practice
- Establish a central profiling team that represents different communities.
- Outcome
- Central profiling team is established.
- Metric
- Yes/No indicators confirming central profiling team is established. # of individual employees in the central profiling team. # of different communities represented in the central profiling team.
- Practice
- Train a central team in profiling, including basic interviewing techniques.
- Outcome
- Central team is trained.
- Metric
- # of trained central team members with capabilities in profiling and interviewing techniques. % of central team members trained and gaining new skills in profiling and interviewing.
- Practice
- Conduct a pilot profiling project in part of the enterprise.
- Outcome
- Pilot profiling project is conducted.
- Metric
- Yes/No indicators confirming pilot profiling project is conducted. # of enterprise areas participating in the pilot profiling project. # of man-hours committed to the pilot profiling project.
- Practice
- Collect and control the results of the pilot profiling project centrally for evaluation.
- Outcome
- Pilot results are collected and controlled.
- Metric
- % of pilot profiling project results collected and controlled centrally for evaluation.
- 4Advanced
- Practice
- Evaluate controlled results collected from the pilot profiling project.
- Outcome
- Pilot results are evaluated.
- Metric
- Yes/No indicators confirming criteria for evaluation is applied. % of collected pilot results evaluated. % of results that are useable for definition of profiles.
- 5Optimized
- Practice
- Continuously enhance structured knowledge asset profiles through analytics.
- Outcome
- Analytics provides continuous enhancement of structured knowledge asset profiles.
- Metric
- % of structured knowledge asset profiles put forward for analytics. # of revisions to the structured knowledge asset profiles. Frequency of analytics for enhancing profiles (# per month).
- Practice
- Conduct surveys to evaluate employee acknowledgement of value usefulness and sufficiency of applied profiles.
- Outcome
- Employees' survey evaluations are completed.
- Metric
- Frequency of survey rounds (# per month). % of employee feedback that confirms usefulness of profiles. % of employee feedback that confirms sufficiency of applied profiles.
- Practice
- Integrate profiling and analytics for valuation of knowledge assets and decision-making.
- Outcome
- Profiling and analytics are integrated.
- Metric
- % completeness of integration with evidence of best practice for profiling and analytics. % of knowledge assets with specified value. % of stated decisions that are applied.