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Representative POMs are described for Knowledge Storage Management at each level of maturity.

1Initial

• Practice

  Ad hoc practices for storage of some captured knowledge assets in individual systems.

  Outcome

  The need for storage methods is understood

  Metric

  No metric

2Basic

• Practice

  Ensure that a formal process is in place to identify methods of storage and storage capacity needs at department level.

  Outcome

  Formal process is defined.

  Metric

  Yes/No indicators confirming a formal process is in place to identify methods of storage and storage capacity needs at department level.

• Practice

  Establish methods of storage and storage capacity needs at department level.

  Outcome

  Methods of storage and storage capacity needs are defined.

  Metric

  # of relevant storage methods defined and agreed at department level. # of department level storage capacity needs to be addressed. % of total expandable storage capacity required per department.

3Intermediate

• Practice

  Evaluate storage methods and storage capacity for specified needs.

  Outcome

  Storage methods and storage capacities are evaluated.

  Metric

  Frequency of storage evaluation (# of methods and capacity validation inspections per quarter).

• Practice

  Ensure that storage capacity meets specified needs for the content of the knowledge asset repository.

  Outcome

  Storage capacity meets specified needs.

  Metric

  # of specified storage needs % of storage capacity for the content of knowledge assets that meets specified needs.

• Practice

  Assign IT managers to work with department teams.

  Outcome

  IT managers are assigned to work with department teams.

  Metric

  # of IT managers assigned to department teams.

• Practice

  Review and establish guidelines for the preservation of available knowledge assets.

  Outcome

  Guidelines (for the preservation of available knowledge assets) are reviewed and established.

  Metric

  Yes/No indicators confirming review of guidelines. Yes/No indicators confirming guidelines are established for the preservation of available knowledge assets.

4Advanced

• Practice

  Align storage methods with new levels of service required to meet the future business needs (such as access by multiple users and retrieval from different enterprise locations).

  Outcome

  Alignment of storage methods with new levels of service needs is achieved.

  Metric

  # of new levels of service defined. Yes/No indicators confirming alignment of storage methods with new levels of service needs.

5Optimized

• Practice

  Continuously improved storage methods and storage capacities.

  Outcome

  Optimised storage methods and storage capacities.

  Metric

  Frequency of improvements (# of revision iterations per year). # of editions which show the evolution of repository storage methods with improvements.

• Practice

  Ensure that storage methods and storage capacities are aligned with evolving business needs across the enterprise.

  Outcome

  Alignment is achieved.

  Metric

  # of evolving business needs defined. Yes/No indicators confirming alignment of storage methods and storage capacities with a defined checklist of business needs.

• Practice

  Ensure that improved storage methods facilitate better retention of knowledge assets.

  Outcome

  Standardised classification schemes are in place.

  Metric

  Yes/No indicators confirming improvement to storage methods. % of improved retention of knowledge assets.

• Practice

  Align improved storage methods with maintenance of knowledge assets.

  Outcome

  Alignment is achieved.

  Metric

  Yes/No indicators confirming alignment of improved storage methods with maintenance of knowledge assets.