IVI Framework Viewer

Representative POMs are described for Knowledge Usage Analytics at each level of maturity.

1Initial

• Practice

  No practices for evidence of impact of knowledge assets expected at this level.

  Outcome

  The need for definition of business impacts of knowledge assets is understood.

  Metric

  No metrics.

2Basic

• Practice

  Establish a basic process for measuring the impact of knowledge assets that are used in different parts of the organisation (such as communities, teams, and departments).

  Outcome

  Basic process is established.

  Metric

  Yes/No indicators confirming basic process for measuring the impact of knowledge assets is established. # of communities applying basic process for measuring impacts. # of teams applying basic process for measuring impacts. # of departments applying basic process for measuring impacts.

• Practice

  Ensure some groups capture and communicate success stories of impacts of utilised knowledge assets.

  Outcome

  Success stories are captured and communicated.

  Metric

  # of groups capturing success stories. # of success stories captured. Frequency of communication of captured success stories (# per week).

• Practice

  Collect evidence of impacts of utilised knowledge assets that is supported with success stories that are captured and communicated by some groups.

  Outcome

  Evidence of impact of knowledge assets is collected.

  Metric

  % evidence of impacts of utilised knowledge assets. % evidence supported with captured success stories.

3Intermediate

• Practice

  Ensure that a continual process is in place to analyse the actual usage of knowledge assets and the associated impacts.

  Outcome

  Continual process is defined.

  Metric

  Yes/No indicators confirming continual process is in place and is applied.

4Advanced

• Practice

  Ensure that a central team of experts and practitioners provide a defined set of impact categories that can be used widely in parts of the enterprise.

  Outcome

  A defined set of impact categories is provided.

  Metric

  Yes/No indicators confirming a central team has provided a defined set of impact categories. # of impact categories defined.

• Practice

  Ensure that a consistent process for analysing and measuring business value of new and reused knowledge assets using the defined impact categories is in place.

  Outcome

  Consistent process for analysing and measuring business value is in place

  Metric

  Yes/No indicators confirming consistent process for analysing and measuring business value is in place. % level of consistency recorded in analysing and measuring business value.

• Practice

  Analyse and measure business value of new knowledge assets using the defined impact categories.

  Outcome

  Business value of new knowledge assets is analysed and measured.

  Metric

  % of new knowledge assets analysed and measured. # of defined impact categories applied to new knowledge assets. % recorded business value contributions.

• Practice

  Analyse and measure business value of reused knowledge assets using the defined impact categories.

  Outcome

  Business value of reused knowledge assets is analysed and measured.

  Metric

  % of reused knowledge assets analysed and measured. # of defined impact categories applied to reused knowledge assets. % recorded business value contributions.

• Practice

  Develop a list of the groups that are improving reused knowledge assets in order to deliver increased value.

  Outcome

  List of groups is established

  Metric

  # of groups improving reused knowledge assets. % of reused knowledge assets improved. % reused knowledge assets improved. % increase in value from improved reused knowledge assets.

• Practice

  Improve reused knowledge assets of increased value.

  Outcome

  Reused knowledge assets improved.

  Metric

  % of reused knowledge assets improved. % of improved knowledge assets with evidence of increased value.

• Practice

  Improve the asset management plan for managing knowledge assets with defined impact categories.

  Outcome

  Enhanced asset management plan with defined impact categories.

  Metric

  Yes/No indicators confirming enhanced version asset management plan. # of defined impact categories incorporated in enhanced version asset management plan.

5Optimized

• Practice

  Define formal mechanisms for communicating value results.

  Outcome

  Formal mechanisms are defined.

  Metric

  # of formal mechanisms, for communicating value results, that are defined.

• Practice

  Link the organisation's library of categorised impacts of knowledge assets to formal mechanisms for communicating value results.

  Outcome

  Link is achieved.

  Metric

  Yes/No indicators confirming library of categorised impacts of knowledge assets is linked to formal mechanisms for communicating value results.

• Practice

  Track evidence of the value of knowledge assets, in business units, at enterprise level.

  Outcome

  Evidence of value of knowledge assets is tracked.

  Metric

  Frequency of tracking evidence (# tracking rounds per quarter). # of business units providing evidence of value of knowledge assets.

• Practice

  Establish evidence of the value of knowledge assets tracked in business units.

  Outcome

  Evidence is available.

  Metric

  % positive results of tracked value of knowledge assets. % qualified value of knowledge assets.

• Practice

  Define best value principles, based on the details of the available knowledge assets.

  Outcome

  Best value principles for knowledge assets are defined.

  Metric

  # of categorised knowledge assets providing input to best value principles. # of best value principles defined.

• Practice

  Ensure that the asset management plan is closely linked to best value principles for available knowledge assets.

  Outcome

  Asset management plan includes best value principles.

  Metric

  Yes/No indicators confirming asset management plan is closely linked to best value principles for available knowledge assets.