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Representative POMs are described for HR Policies at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practice

  Make HR policies available to employees within the IT function as and when required/requested.

  Outcome

  IT employees can keep themselves up-to-date on relevant HR policies.

  Metric

  % of HR policies made available.

• Practice

  Implement a H&S policy and encourage its adoption within specific areas of the IT function.

  Outcome

  H&S is effective in specific areas of IT.

  Metric

  % of IT employees familiar with the H&S policy.

• Practice

  Implement a basic policy for overtime and vacation management in some parts of the IT function.

  Outcome

  In some parts of the IT function there is transparency regarding overtime and vacation policies.

  Metric

  % of IT employees familiar with the overtime and vacation management policy.

3Intermediate

• Practices

  • Identify the degree of criticality of the various HR policies to the organization.
  • Establish a process that ensures timely implementation of HR policies, and inform employees within IT and some other business units of the HR policies through the induction process and through ongoing education initiatives.

  Outcomes

  • The most critical HR policies are identified, enabling the organization to focus on their timely implementation.
  • Most employees, including newly recruited and transferred employees, have full transparency regarding HR policies.

  Metric

  % of HR policies made available.

• Practice

  Allocate responsibilities for H&S and adequately inform employees in IT and some other business units of their responsibilities.

  Outcome

  Employees have transparency regarding H&S policies and know their responsibilities.

  Metrics

  • % of IT employees familiar with the H&S policy.
  • % of IT staff with allocated H&S responsibility.
  • % of general staff with allocated H&S responsibility.

• Practice

  Put in place a detailed policy for overtime and vacation management within IT and some other business units.

  Outcome

  There is transparency regarding overtime and vacation policies.

  Metric

  % of employees familiar with the overtime and vacation management policy.

4Advanced

• Practice

  Regularly monitor the quality of implementation of HR policies organization-wide (e.g. using employee surveys, and online education delivery and assessment), and make policies available to employees electronically.

  Outcome

  There is transparency on the quality of HR policy implementation.

  Metrics

  • % of HR policies made available.
  • Frequency of employee surveys.

• Practice

  Establish organization-wide processes to actively monitor changes to H&S legislation.

  Outcome

  Active management involvement is encouraged on keeping up-to-date on H&S issues.

  Metric

  Ratio of actual reviews of H&S legislation to required reviews (set out in the policy).

• Practice

  Regularly assess adherence to the policy for overtime and vacation management organization-wide.

  Outcome

  There is transparency regarding the adherence to vacation and overtime policies.

  Metric

  Frequency of employee surveys.

5Optimized

• Practice

  Regularly refine and optimize the HR policy implementation process, based on for example input from business ecosystem partners.

  Outcome

  The HR policy implementation process is effective and relevant.

  Metric

  % of HR policies made available.

• Practices

  • Update the H&S policy to reflect changes in legislation and business ecosystem input.
  • Proactively inform employees of H&S requirements and keep them up-to-date with changes in legislation and policies.

  Outcome

  The H&S policy reflects current legislation and employees are aware of changes in legislation and policies.

  Metrics

  • % of identified H&S legislation changes that are incorporated in the H&S policy.
  • % of IT employees familiar with the H&S policy.

• Practice

  Regularly revise and optimize the policy for overtime and vacation management based on benchmarking exercises.

  Outcome

  Policies for vacation and overtime management are informed by industry best practice.

  Metrics

  • Ratio of actual benchmark exercises to planned benchmarks (set out in the policy).
  • Frequency of policy revisions.