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Representative POMs are described for Change Management at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practice

  Establish a basic process within the IT function to identify, document, and approve changes to programmes/projects, and follow this process for all major programme/project changes.

  Outcome

  High-level transparency on programme/project changes is emerging.

  Metric

  % of programmes/projects that follow a change management process.

3Intermediate

• Practice

  Set up a detailed process in IT and some other business units to identify, document and approve changes and regularly verify programme/project scope, and follow this process for most programmes/projects.

  Outcome

  Changes in scope for most programmes/projects are traceable.

  Metrics

  • % of programmes/projects that follow a change management process.
  • % of programmes/projects that regularly verify scope.

• Practice

  Consider the impact of changes on other programmes/projects.

  Outcome

  Other programmes/projects are considered prior to any changes being decided.

  Metric

  % of programmes/projects that consider the impact on related programmes/projects.

• Practice

  Ensure all changes are formally approved by IT and some business units sponsors.

  Outcome

  Ongoing commitment by the sponsor is evident, fostering broader buy-in to the programme/project.

  Metric

  % of changes approved by the sponsor.

4Advanced

• Practices

  • Follow the change management process for all programmes/projects organization-wide.
  • Consider scenario analysis of schedules, costs and resources for the required changes, and the impact of changes on all other related work streams, and programmes/projects.

  Outcomes

  • Changes in scope for all programmes/projects are traceable.
  • Transparency of the impact of changes on other programmes/projects allows for their prioritization.
  • Cross dependencies are tracked.

  Metrics

  • % of programmes/projects that follow a change management process.
  • % of programmes/projects that consider the impact on related programmes/projects.

5Optimized

• Practice

  Continually evaluate the change management process against external best practices, and implement improvements as required.

  Outcome

  Advancements in industry practices are proactively carried over into the organization.

  Metric

  # of improvements implemented that were identified from external research.