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Representative POMs are described for Culture at each level of maturity.

1Initial

• Practice

  Rely on best endeavours of available personnel.

2Basic

• Practice

  Expect and accept a particular level of discontinued projects and recognize that this does not equate with failure.

  Outcome

  Improvement in morale of IT staff involved in RDE activity and encouragement to propose new ideas/projects.

  Metrics

  • The number of new ideas or projects proposed by IT staff involved in RDE.
  • Morale of IT staff involved in RDE as measured by HR surveys.
  • The number of times IT staff involved in RDE projects were formally commended on their contribution.

3Intermediate

• Practices

  • Recognize RDE as being a worthwhile separate activity and allocate resources and funding to RDE projects.
  • Make frequent references to importance of RDE in management communications.

  Outcome

  RDE is perceived at all levels as a worthwhile activity and attracts commensurate attention and resources.

  Metrics

  • The % of IT budget allocated to RDE activity.
  • The number of personnel assigned to dedicated RDE activity.
  • # of references to RDE activity in senior management communications over a given period.

4Advanced

• Practices

  • Implement a process that encourages employees from IT and the rest of the business to suggest new technologies/projects.
  • Discern and record lessons learned from all projects at their conclusion for reference in future projects.

  Outcomes

  • Relevant new technologies are spotted in a timely manner.
  • Where appropriate, such material is captured and tracked and may be the catalyst for new RDE projects.
  • Lessons learned are captured from all projects especially from those that are discontinued.

  Metrics

  • The number of new ideas or projects proposed by staff involved in RDE.
  • # of items of new lessons learned recorded in RDE knowledge repository compared to previous periods.

5Optimized

• Practice

  Implement a process to continually evaluate and refine the contributions of RDE to the organization.

  Outcome

  RDE performance (e.g. results, resource utilization, timeliness) continually improves.

  Metrics

  • Frequency of review process/meetings dealing with evaluation of contributions of RDE to the organization.
  • Composition of RDE project teams measuring IT, business and external representation compared to previous periods.
  • # of modifications to existing RDE processes and artefacts as a result of reviews compared with previous periods.