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Representative POMs are described for RDE Impact Measurement at each level of maturity.

1Initial

• Practice

  Rely on best endeavours of available personnel.

2Basic

• Practice

  Define basic process to develop metrics to measure the impact and performance of major RDE projects.

  Outcome

  Performance and impact measurements will be available to help manage major RDE projects leading to improvements such as the allocation of resources.

  Metrics

  • # of times the process is used as a % of overall number of RDE projects.
  • The existence of the process for development of metrics to measure RDE impact and performance.

3Intermediate

• Practice

  Develop metrics in collaboration with representatives from IT and some other business units.

  Outcomes

  • Input is received from both business and IT on development of RDE performance and impact measurement metrics.
  • Both business and IT will be more engaged in the management of RDE.

  Metric

  # of business and IT staff engaged in RDE performance and impact metrics development compared with previous periods.

4Advanced

• Practice

  Communicate the agreed process for the development of RDE impact and performance metrics throughout the organization.

  Outcome

  The process for the development of RDE impact and performance metrics is accessible throughout the organization.

  Metric

  # of relevant staff who are aware of the process for the development of RDE impact and performance metrics compared with previous periods.

5Optimized

• Practice

  Engage external parties (e.g. vendors, standards bodies etc.) in defining and refining the metrics.

  Outcome

  Increased multi-perspective input into RDE measurements contributes to a more comprehensive and robust process for the development of RDE impact and performance metrics.

  Metrics

  • # of process reviews/process revisions.
  • Composition of RDE process review teams (IT, business and external representation) compared to previous periods.