IVI Framework Viewer

Representative POMs are described for Capturing Business Awareness at each level of maturity.

1Initial

• Outcome

  IT is unaware of the information it requires from the business, and lacks any process for capturing information.

2Basic

• Practice

  Define information requirements and sources from standard corporate reports (e.g. annual financial statements, etc.).

  Outcome

  IT is able to obtain a very basic understanding of the business.

  Metric

  % relationships with defined information requirements

3Intermediate

• Practice

  Define and document formal and informal business-level information requirements for all key areas of the business (e.g. business plan, goals, budgets, etc.) in agreement with business.

  Outcome

  IT has basis for understanding the processes, structures, and goals of the business .

  Metric

  % relationships with defined information requirements

• Practice

  Define and implement collection methods for information requirements for all key areas of the business in agreement with business.

  Outcome

  IT has repository of up to date information on the organization.

  Metric

  % relationships with defined collection paths

• Practice

  Ensure forums exist to discuss business requirements on both a major project level and also for minor changes to existing systems

  Outcome

  IT has a full picture of business requirements across all areas of the organization.

  Metric

  Y/N change forums exist

4Advanced

• Practice

  Define and document formal and informal information requirements for all areas of the business (e.g. business plan, strategic plan, key business projects, performance reviews, organizational changes, budgets, etc.) in agreement with business.

  Outcome

  Consistent view of information requirements shared by both IT and the rest of the business.

  Metric

  % relationships with defined Information requirements (agreed by business)

• Practice

  Define and implement collection methods for information requirements for all areas of the business in agreement with business.

  Outcome

  Formalized process for collecting information from the business.

  Metric

  % relationships with defined collection paths

• Practice

  Create a list of all of key issues facing the business and their respective IT priorities in conjunction with the business.

  Outcome

  IT possesses a detailed understanding of the complexities facing the business.

  Metric

  % relationships with issues identified

• Practice

  Prioritize and review all changes to existing systems and requests for new systems/projects against strategic IT/business goals through the IT/business forums.

  Outcomes

  • IT resources are continually optimized to ensure that business needs are met.
  • This optimization exists for new large it projects as well as minor changes to existing IT systems.

  Metrics

  • # forum meetings held.
  • Frequency of forum meetings.
  • # changes captured, approved, and implemented.

5Optimized

• Practice

  Update information requirements definition for relationship management continuously, within a defined review period.

  Outcome

  Relationship management information requirements are kept up to date, reflecting any changes in processes within the business.

  Metrics

  • Lead time to introduce change.
  • # changes processed.
  • % reviews overdue.

• Practice

  Distribute information collected to relevant parties within IT via automated means.

  Outcome

  Relationship management information is communicated to a wider audience facilitating the IT decision making processes.

  Metric

  % IT satisfaction with relationship management capability

• Practice

  Ensure IT works in partnership with the business to develop mutual understanding of business requirements and proactive response to those needs.

  Outcome

  Investments in IT are optimized to ensure that the business is getting a return for its investment and keeping existing systems current.

  Metrics

  • # forum meetings held.
  • Frequency of forum meetings.
  • # changes captured, approved, and implemented.
  • # reviews of major investments.