Relationship Management Practice

Describes how the IT function actively engages with other business units to create, enhance, and leverage their relationships.

B1Advocate IT: Advocate for IT by disseminating information to assist stakeholders (primarily outside the IT function) to understand the role IT currently plays and potentially could play in supporting the organization — for example, demonstrating the value of IT activities and promoting the identification of new opportunities.
B2Advocate Business: Collate information to assist stakeholders (primarily inside the IT function) to understand where technology can best contribute to enabling business value and supporting the organization.
B3Relationship Prioritization: Prioritize relationships with stakeholders and business units (for example, depending on previous, current, and upcoming business initiatives) to minimize negative impacts of competing priorities.
B4Awareness and Responsiveness to Business Intelligence: Maintain awareness of what is happening within relationships to track and act on business intelligence. Route business intelligence (for example, that relating to emerging risks, opportunities, and exceptions) to the attention of appropriate individuals/forums to enable suitable responses.