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Representative POMs are described for Requirements at each level of maturity.

1Initial

• Practice

  Practices are ad hoc and are on a best endeavour basis.

2Basic

• Practice

  Gather both functional and non-functional requirements within IT through qualitative data collection techniques such as interviews and workshops.

  Outcome

  The IT solution delivered will address the IT requirements of the organization.

  Metric

  # of IT requirements specified.

3Intermediate

• Practice

  Engage and Involve all relevant stakeholders (business & IT) and users as necessary during the requirements gathering process.

  Outcome

  Ensures both functional and non-functional requirements from both IT and other business units are gathered resulting in increased buy-in by stakeholders.

  Metric

  % of stakeholders made up from IT and other business units involved in the requirements gathering process.

4Advanced

• Practice

  Evaluate methods to allow user/business requirements to be traced from requirements source to design, implementation and testing (in both directions).

  Outcome

  Methods are available to allow requirements to be traced in both directions throughout the Solutions Delivery lifecycle.

  Metric

  % of requirements traceability methods that allow bidirectional traceability through the full Solutions Delivery lifecycle.

5Optimized

• Practice

  Introduce new and emerging innovative methods and techniques for requirements gathering, analysis, design and implementation into Solutions Delivery on a continual basis with external stakeholder input.

  Outcome

  The quality of the implemented IT solution is improved.

  Metric

  # of requirements gathering methods introduced with input from external stakeholders.