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Representative POMs are described for Practice Evolution at each level of maturity.

1Initial

• Practice

  Practices are ad hoc and are on a best endeavour basis.

2Basic

• Practice

  Capture some appropriate measures. (e.g. cost to implement IT solution, effort spent in requirements, design, implementation, testing and delivery, number of features delivered, number & severity of test defects, % deliverables reviewed, etc.) in order to review if there is a need for adaption of the process(es).

  Outcomes

  • Provides basis for measurement and analysis activities to support management decisions.
  • At a minimum these measures will provide insight into the ability of the processes to achieve specific objectives such as cost, schedule and quality.

  Metric

  % of measures taken that are used.

3Intermediate

• Practice

  Adapt the selected Solutions Delivery lifecycle, processes and associated deliverables in accordance with approved criteria (e.g. technology risk, project scale, clarity of requirements, new customer, product or business line etc.) as necessary to respond to business needs.

  Outcome

  The standard processes are adapted to meet a specific project's needs to ensure maximum business value is achieved i.e. processes are not executed unless they are necessary and are changed to ensure achievement of specific objectives.

  Metric

  % of processes that are adapted based on business needs.

4Advanced

• Practice

  Continually evaluate and adapt new and emerging software delivery methods for use in the Solutions Delivery lifecycle.

  Outcome

  Supports improving process performance and capability.

  Metric

  % of Solutions Delivery processes that are improved for use.

5Optimized

• Practice

  Use quantitative measures of performance to support process adaption activities.

  Outcome

  Ensures process performance is maximised.

  Metric

  # of quantitative measures in place to measure performance.