Transitional Execution
Manage the design, deployment, and decommissioning of IT services.
Capability Building Blocks
- A1Service Definition
- Identify and describe each IT service offering and its components — these include Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UPCs).
- A2Service Architecture
- Define the service architecture and all its component parts, their interrelationships, and the operational processes through which they interface with surrounding processes, supporting activities, and business ecosystem partners.
- A3IT Service Life Cycle Management
- Manage the life cycle flow of each IT service from its introduction through deployment to eventual decommissioning.