Operational Execution
Manages the operations, maintenance, and continual improvement of IT services.
Capability Building Blocks
- B1Customer-Facing Service Operation
- Manage customer access to IT assistance — for example, IT helpdesk support, requests for IT services, and IT service performance reporting.
- B2Internal Service Operation
- Manage all non-customer-facing activities relating to IT service operation — for example service request fulfilment, incident/problem management, and service level management.