IVI Framework Viewer

Representative POMs are described for Supplier Engagement at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel

  Outcomes

  • There is lack of consistency and focus in dealing with suppliers.
  • The rest of the business has minimal confidence in the IT fufnction and IT suppliers.

  Metrics

  • Business satisfaction with IT suppliers; business satisfaction with IT.
  • IT satisfaction with IT suppliers.
  • IT supplier satisfaction with IT.

2Basic

• Practice

  Define engagement strategy around achieving on-time delivery at the lowest possible price.

  Outcome

  There is competitive pricing and improved product/service availability but the low price focus may impact adversely on quality.

  Metrics

  • % of engagements managed vs price.
  • % engagements managed vs delivery.
  • % engagements managed vs quality.
  • Historical analysis: price, availability, [quality].

• Practice

  Provide staff with training on IT supplier management relating to their specific area of responsibility.

  Outcome

  Staff awareness is raised of the importance of IT supplier Management practices within their area of responsibility.

  Metrics

  • # & % of relevant staff trained in supplier management.
  • # complaints from IT suppliers.
  • # complaints from business.

3Intermediate

• Practice

  Define engagement strategy emphasising focus on quality (as well as price and availability).

  Outcomes

  • There is an heightened focus on quality across all interactions with IT suppliers.
  • Improvements in quality of product/services occur.

  Metric

  % engagements managed vs quality, historical analysis: quality of product/services.

• Practice

  Agree engagement strategy with the rest of the business.

  Outcome

  The rest of the business is involved in setting expectations for suppliers during the operational phase.

  Metric

  % contracts agreed jointly with the rest of the business., # complaints from the rest of the business.

• Practice

  Provide training to make relevant staff aware of impact of their decisions on other areas of the supply chain and resolve potential conflicts.

  Outcome

  There is reduced conflict between IT, the rest of the business and IT suppliers.

  Metrics

  • % staff receiving IT supply chain training course.
  • # complaints from other IT departments, business, IT suppliers.
  • # spec changes, ….

4Advanced

• Practice

  Define engagement strategy to focus on encouraging knowledge sharing and collaboration.

  Outcome

  There is improved alignment and cooperation between IT, the rest of the business and IT suppliers.

  Metrics

  • % engagements managed vs knowledge sharing.
  • # tri-partite meetings.

5Optimized

• Practice

  Define engagement strategy to focus on enabling collaboration across supply chain.

  Outcome

  Joint initiatives exist between suppliers.

  Metric

  #Joint initiatives involving multiple suppliers.