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Representative POMs are described for Training Resources at each level of maturity.

1Initial

• Practice

  Rely on best endeavours of available personnel.

2Basic

• Practice

  Undertake assessment of end-user training needs within the IT function.

  Outcome

  This results in an improvement in end-user technical understanding of the system.

  Metric

  # of end users within the IT function who have had their training needs assessed.

3Intermediate

• Practice

  Determine training needs in line with training schedule.

  Outcome

  Improvement in use of resources when undertaking training.

  Metric

  % of training resources being utilized for training.

4Advanced

• Practice

  Undertake assessment of training needs on an organization-wide basis.

  Outcome

  Training is delivered and prioritized based on the greatest organizational need.

  Metric

  % of staff across the organization who have had their training needs assessed.

• Practice

  Ensure assessment of needs includes feedback on quality and delivery of previous training.

  Outcome

  Improved planning around delivery and format of current and future training needs.

  Metric

  % of end-user training assessments fed back to Training Development team.

5Optimized

• Practice

  Assess training needs based on job role, skills profile and job family.

  Outcome

  Current and future training programmes proactively shaped by current capabilities which can be broken down by end user job type, position, previous training, and business unit requirements

  Metric

  % of trained end-users, Profile of end-user training to date.