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Representative POMs are described for Delivery Methods at each level of maturity.

1Initial

• Practice

  Rely on best endeavours of available personnel.

2Basic

• Practices

  • Deliver training based on locally available resources.
  • These resources may be from within the IT function.

  Outcome

  How training is delivered considers practical issues important to the organization.

  Metric

  % of trained users available to provide training.

• Practice

  Design a training delivery mechanism within the IT function using locally developed standards.

  Outcome

  The focus on adoption of design standards will start to drive cost efficiencies in the overall cost of delivering the training.

  Metric

  # of design methods being used across the organization.

3Intermediate

• Practices

  • Select appropriate delivery mechanism(s) with input from IT and other business units.
  • Take factors such as cost, speed of delivery and access into account when making this selection.

  Outcome

  A standardized approach reduces waste due to the elimination of duplication within content development.

  Metrics

  • % cost breakdown by delivery mechanism.
  • % of training stakeholders from within the IT function.
  • % of training stakeholders from other business units.
  • Factors used in selection process.

• Practice

  Provide a range of delivery mechanisms for training delivery.

  Outcome

  There is a better matching of the delivery mechanism to users preferred learning method (class room / on-line / CD etc.)

  Metric

  % of uptake in training for each delivery mechanism.

4Advanced

• Practice

  Use cost, speed of delivery, means of access, and content customization in the selection of appropriate training to be delivered.

  Outcome

  A more rigorous selection process will emerge enabling the best training delivery mechanism to be ultimately selected.

  Metrics

  • # of factors used in the selection of training.
  • List of factors used in the selection process.

• Practice

  Formally adopt a standard training design method across the organization.

  Outcome

  Improves the consistency in the design of training programmes and materials.

  Metric

  % of programmes designed using a standard design method.

5Optimized

• Practice

  Select training based on cost, speed of delivery, access, content customization/personalization, and business impact.

  Outcome

  The training delivery method selected will be most efficient and will best suit the needs of both the business ecosystem and the end-user

  Metrics

  • # of factors used in the selection of training.
  • List of factors used in the selection process.

• Practice

  Ensure training design is ‘end-user’ centric and accommodates multiple mechanisms of delivery to suit all end-users.

  Outcome

  Training is developed around end-users ability and preferred method of training engagement, as opposed to simply a method of ‘delivering content’.

  Metric

  # of training mechanisms available.