Training Material Development
Adopt a methodology for developing training content that will meet the requirements of the users and fit the training delivery methods.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Training Material Development at each level of maturity.
- 1Initial
- Practice
- Rely on best endeavours of available personnel.
- 2Basic
- Practice
- Develop content to increase technical understanding of applications.
- Outcome
- The content is largely focused on developing capability within the technical community of end users.
- Metric
- % of business related training courses versus technical related training courses.
- Practice
- Design training material within the IT function using locally developed standards.
- Outcome
- Adoption of standards around development of training content will improve understanding of content, and time to develop content.
- Metric
- % of material reusable for training.
- Practice
- Assign resources for training requests within the IT function.
- Outcome
- Availability of basic training resources will help reduce time delays in delivering training, and possible costs incurred in performance due to delays in training delivery.
- Metric
- % of training courses delayed / failing to run due to lack of resource.
- 3Intermediate
- Practice
- Identify a dedicated owner from IT to have responsibility for the development of training material, taking input also from other business units.
- Outcome
- Enhances the consistent approach to the development of training material.
- Metrics
- # of people from within the IT function with responsibility for development of training material.
- # of people from other business units who provide input into the development of training material.
- 4Advanced
- Practice
- Develop training material on a collaborative basis (between IT and the rest of the business).
- Outcome
- Enhances consistency in the design of training programmes and materials.
- Metric
- % of IT and other business unit stakeholders providing input to training programmes.
- 5Optimized
- Practice
- Allocate responsibility for the development of training material to a cross-organizational training group.
- Outcome
- Increased relevance and quality of training material developed based on internal and external stakeholder perspectives.
- Metric
- List of stakeholders involved in the training group and whether its makeup can be considered ‘cross-organizational’.