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Representative POMs are described for Life Cycle Governance at each level of maturity.

1Initial

• Practice

  Informal activities are in place relying on a best endeavours of available personnel.

  Outcome

  Delivery of technology capabilties with limited/no understanding of what benefits are expected or realized.

2Basic

• Practice

  Define/reflect the need for benefits management in the Governance Framework.

  Outcome

  Benefits planning and review is done for some investments, but there is a lack of consistency.

  Metric

  % of benefit management processes with governance applied.

• Practice

  Establish a basic governance approach for benefits planning and review.

  Outcomes

  • Some understanding is emerging of the need to manage business change.
  • Ownership of/accountability for benefits is highlighted at the general business level.

  Metric

  % of benefit management activity with governance responsibility established.

3Intermediate

• Practice

  Establish a comprehensive and consistent governance framework (including processes/practices, roles and responsibilities, organizational structures, information requirements and supporting tools) for benefits planning, enablement and review.

  Outcome

  Most major investments are managed as programmes of business change with clear ownership of and accountability for benefits.

  Metric

  % Consistency in governance application across major investments.

• Practice

  Identify integration/alignment points for new investments with other Governance activities e.g. enterprise/corporate, financial, compliance, performance etc.

  Outcomes

  • Benefits planning, enablement and review are governed and managed for all major investments in a consistent way across the organization.
  • There is some integration with other governance activities.

  Metric

  % alignment/integration with other relevant governance processes.

4Advanced

• Practice

  Extend the governance framework to include benefits planning, enablement and harvesting across the full life cycle of an investment decision, integrating investment and asset management, with investments and resulting assets being managed as one or more portfolios.

  Outcomes

  • Benefits planning, enablement, harvesting and review are governed and managed for all investments in a consistent way across the organization throughout the full life cycle of an investment decision.
  • There is significant integration with other governance activities.

  Metric

  % alignment/integration with asset management processes.

• Practice

  Embed benefits management practices throughout the full life cycle of an investment decision.

  Outcomes

  • All investments are recognized as having some element of business change, and all major investments are managed as programmes of business change.
  • There is clear ownership of and accountability for benefits for all investments and resulting assets at both the individual investment/asset and portfolio levels.

  Metric

  % of investment lifecycle with governance applied.

5Optimized

• Practice

  Monitor, review and adjust/improve the governance framework.

  Outcome

  A high level of benefits realization is achieved, and sustained.

  Metric

  % YoY improvement in investment planned versus actual metrics.

• Practice

  Ensure optimal integration/alignment points with other Governance activities e.g. Enterprise/Corporate, Financial, Compliance, Performance etc.

  Outcome

  There is seamless integration with other governance activities.

  Metric

  % alignment/integration with other relevant governance processes.