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Representative POMs are described for Business Case Objective at each level of maturity.

1Initial

• Practice

  Use business cases ad hoc, on a individual basis.

  Outcomes

  • There is limited/no ability to determine what benefits are expected or realized.
  • Templates may exist, but with no consistent format or content.

2Basic

• Practice

  Use business cases as required on a project-by-project basis to secure funding.

  Outcomes

  • There is increasing ability, at a business unit level, to determine what benefits are expected and realized.
  • Business cases are not consistently used and often incomplete.

  Metric

  % of approved investments using business cases.

• Practice

  Consolidate the number of cost accounting templates in use across investments.

  Outcome

  Templates exist, however these are not standardized and the focus is mainly on cost, and minimally on results.

  Metric

  % of approved investments using approved templates.

3Intermediate

• Practice

  Develop standard business case template(s) which include(s) a benefits plan.

  Outcome

  There is ability to determine, at the organization level, what benefits are expected and realized (based on “post-implementation reviews”) for all major investments.

  Metric

  % of approved investments using approved templates which include a benefits plan.

• Practice

  Mandate a business case requirement for all major investments.

  Outcomes

  • Business cases are seen as a valuable management tool.
  • There is a business cases approval and sign off process for all major investments.

  Metric

  % of approved major investments adhering to approved business case processes

4Advanced

• Practice

  Define and communicate the role of the business case, throughout the full life-cycle of an investment decision, including business cases approval, sign off and reviews required for all investments throughout the full investment life cycle.

  Outcome

  The potential value of individual investments is optimized.

  Metric

  % of approved investments using business cases.

5Optimized

• Practice

  Review, update, and re-evaluate business cases dynamically, throughout the full investment cycle, according to changing business conditions.

  Outcome

  The potential value of investments and the actual value of assets are maximized across all investment and asset portfolios.

  Metric

  % of approved investments updating and re-evaluating the business cases across the full lifecycle.