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Representative POMs are described for Responsibility and Accountability at each level of maturity.

1Initial

• Practice

  Define IT Function roles and responsibilities related to delivery of IT services only.

2Basic

• Practice

  Assign accountability for realization of benefits to the IT Project manager or informally to individual IT staff members.

  Outcome

  There is informal responsibility for benefits realization by some individuals for initial investment decision-making.

  Metric

  % of investment decisions where benefits realization is considered.

3Intermediate

• Practice

  Define business roles related to investments in IT-enabled change.

  Outcome

  There is increasing focus on realizing benefits from individual investments in IT-enabled change, but IT and business roles and responsibilities are unclear.

  Metric

  % of investment decisions where the business role in achieving benefits has been defined.

• Practice

  Ensure both Business and IT share accountability for implementing IT-enabled changes.

  Outcome

  The effectiveness of benefits realization is increased, but is impacted by the limited number of individuals who have the skills and knowledge to perform the defined roles.

  Metric

  % of investment decisions where the business accountability in achieving benefits has been defined.

4Advanced

• Practices

  • Define clear IT and business roles and responsibilities (RACI) related to benefits realization and optimization from individual IT-enabled change investments and resulting assets across the full lifecycle of an investment decision.
  • Align the reward/incentive system with the roles and responsibilities to recognize and reward desired behaviour.

  Outcome

  Responsibilities and accountabilities for optimizing benefits across the full lifecycle of individual investments are clearly assigned, accepted and monitored.

  Metric

  % of investment decisions where RACI has been defined.

• Practice

  Provide education (why and what), training (what and how), and (on-going) mentoring (support and reinforcement) to enable individuals to perform their roles effectively.

  Outcome

  There is increased effectiveness of benefits realization as individuals in roles understand what is expected of them, and have the skills, knowledge and support required to perform their roles.

  Metric

  % of staff who have received training and/or education.

5Optimized

• Practice

  Define clear roles and responsibilities (RACI) related to benefits realization and maximization from the investment and asset portfolios.

  Outcome

  Accountability for maximizing the value from investments and asset portfolios is clearly assigned, across the full lifecycle, accepted and monitored.

  Metric

  % of investment decisions where RACI is being monitored.