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Representative POMs are described for Cost Coverage at each level of maturity.

1Initial

• Practice

  Use basic TCO tools informally.

  Outcome

  Some familiarity with basic TCO tools is emerging.

2Basic

• Practice

  Capture the main direct costs' drivers.

  Outcome

  Basic costs are incorporated in the TCO models.

  Metric

  % of cost drivers tracked.

• Practice

  Track prioritized IT assets.

  Outcome

  A basic cost tracking of key assetts is available.

  Metric

  % of IT assets tracked.

• Practice

  Establish a basic process for using TCO models.

  Outcome

  Credibility and confidence is emerging that TCO models are underpinned by actual cost data.

  Metric

  % of TCO assessments underpinned by actual cost data.

3Intermediate

• Practice

  Capture all direct costs' drivers.

  Outcome

  TCO models have expanded cost coverage.

  Metric

  % of cost drivers tracked.

• Practice

  Formally track all IT assets.

  Outcome

  There is transparency of the IT asset list.

  Metrics

  • % of IT assets tracked.
  • % of total IT spend that is tracked.

• Practice

  Conduct consistent refresh of TCO models based on the actual costs.

  Outcome

  There is increased credibility and confidence since TCO models are underpinned by current cost data.

  Metric

  % of TCO assessments underpinned by actual cost data.

4Advanced

• Practice

  Capture all direct costs' drivers and demonstrate awareness of indirect costs.

  Outcome

  TCO models capture all the main costs impacts.

  Metric

  % of direct and indirect cost coverage.

• Practice

  Actively monitor the updating of the IT asset list.

  Outcome

  The IT asset list can be readily updated based on organization-wide monitoring and an effective governance process.

  Metrics

  • Frequency of IT asset list review.
  • % of IT assets tracked.
  • % of total IT spend that is tracked.

• Practice

  Refresh TCO models consistently, based on the actual costs.

  Outcome

  Credibility and confidence that TCO models are underpinned by actual cost data is achieved.

  Metric

  % of TCO assessments underpinned by actual cost data.

5Optimized

• Practice

  Capture all direct, indirect and opportunity costs.

  Outcome

  There is a high degree of confidence that TCO models capture all cost drivers.

  Metric

  % of direct and indirect cost coverage.

• Practice

  Review the accuracy of the IT asset list regularly.

  Outcome

  There is a high degree of confidence that the IT asset list used for TCO assessments are reliable.

  Metrics

  • Frequency of IT asset list review.
  • % of IT assets tracked.
  • % of total IT spend that is tracked.

• Practice

  Refresh TCO models consistently, based on actual costs and predicted demand.

  Outcome

  TCO models are optimized.

  Metric

  % of TCO assessments linked to predicted demand.