IVI Framework Viewer

Representative POMs are described for Data Reliability at each level of maturity.

1Initial

• Practice

  Carry out some informal TCO tracking.

  Outcome

  Some familiarity with the application of TCO tools is emerging.

2Basic

• Practice

  Set up a basic TCO assessment process to evaluate current practices and identify areas for improvement.

  Outcome

  There is confidence in the IT function that TCO projections are somewhat accurate.

  Metric

  % difference of TCO projections vs. actual.

• Practice

  Conduct TCO assessment as part of the initial cost/benefit analysis for every IT service.

  Outcome

  TCO is established as a key requirement prior to new IT system investment.

  Metric

  % of protects that conduct a TCO assessment in the pre-investment stage.

3Intermediate

• Practice

  Define the tolerances for TCO projections.

  Outcome

  Projected TCO is accurate within defined tolerances.

  Metric

  % difference of TCO projections vs. actual.

• Practice

  Conduct TCO as part of initial project cost/benefit analysis and periodically as part of ongoing evaluation.

  Outcome

  Ongoing costs associated with IT are beginning to be assessed.

  Metric

  % of IT assets conducting pre and ongoing TCO assessments.

4Advanced

• Practice

  Ensure TCO projections are within defined tolerances and are benchmarked against industry standards.

  Outcome

  There is a high degree of confidence that TCO projections are accurate and all IT stakeholders can plan according to these.

  Metric

  % of projects that exceed TCO forecast tolerances.

• Practice

  Conduct TCO consistently throughout the initial and ongoing use phases.

  Outcome

  Ongoing costs associated with IT are consistently assessed.

  Metrics

  • % of IT assets conducting pre and ongoing TCO assessments.
  • # of ongoing TCO assessments conducted per IT asset.

5Optimized

• Practice

  Continually review and optimize TCO reliability.

  Outcome

  There is full confidence in the reliability of the whole TCO process.

  Metric

  # of TCO reliability assessments per year.

• Practice

  Make TCO projections a major category in all individual and group performance reviews.

  Outcome

  The reliability and accuracy of TCO projections is optimized, throughout the whole IT function.

  Metric

  # of TCO reliability assessments per year and their results.

• Practice

  Conduct TCO consistently throughout every stage of the asset life cycle, including a post retirement assessment.

  Outcome

  TCO benefits are achieved at every stage in the asset life cycle.

  Metric

  % of IT assets conducting TCO assessments at pre, ongoing, and post investment stages.