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Representative POMs are described for Adoption at each level of maturity.

1Initial

• Practice

  Suggest TCO to stakeholders as an aid to IT asset management.

  Outcome

  Some understanding of TCO potential use is emerging.

2Basic

• Practice

  Formalize the TCO adoption process.

  Outcome

  Parts of the IT function use TCO tools and models to improve their cost management.

  Metric

  % of IT teams using formal TCO methodology.

• Practice

  Use awareness events to keep staff informed of TCO activities.

  Outcome

  There is increased buy-in for adopting TCO tools to motivate change and improve current cost management practices.

  Metric

  % of assessments accompanied with awareness events.

3Intermediate

• Practice

  Ensure TCO practices are adopted across the IT function and in some other business units.

  Outcome

  The entire IT function uses TCO tools and models reflecting a unified approach to a cost management culture within IT and in some other business units.

  Metric

  % of IT teams using formal TCO methodology.

• Practice

  Motivate and incentivize achievement of TCO use targets.

  Outcome

  There is increased business unit buy-in to TCO as a way of achieving cost targets.

  Metric

  % of business units receiving incentives based on meeting TCO targets.

4Advanced

• Practice

  Formalize TCO methodology throughout the organization.

  Outcome

  Formal TCO tools and models are available for use across the organization.

  Metric

  % of business units using formal TCO methods.

• Practice

  Measure and recognize success of each business unit in meeting TCO use targets across the organization.

  Outcome

  Evidence of the effectiveness of TCO in meeting cost management targets is widely available.

  Metric

  % of successful TCO assessments communicated across the business ecosystem.

5Optimized

• Practice

  Instil a TCO adoption culture across the business ecosystem.

  Outcome

  Formal tools and models for TCO are available for use across the business ecosystem.

  Metric

  % of business units using formal TCO methods.

• Practice

  Involve the business ecosystem in TCO assessments by a systematic and continual feedback process.

  Outcome

  Full business ecosystem consensus and commitment to areas for improvement is achieved.

  Metrics

  • % of assessments with accompanying communication strategy.
  • % of assessments with business ecosystem input.