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Representative POMs are described for Communication at each level of maturity.

1Initial

• Practice

  Communicate TCO concepts on a best endeavour basis.

  Outcome

  Some understanding of TCO concepts is emerging.

2Basic

• Practice

  Communicate on TCO (in a top-down fashion) to IT stakeholders.

  Outcome

  TCO is communicated in some parts of the IT function, improving general awareness.

  Metric

  % of IT employees who are knowledgeable of TCO results.

3Intermediate

• Practice

  Ensure communication of TCO (both in a top-down and bi-directional way) to both IT and some other business unit stakeholders.

  Outcome

  TCO is communicated throughout the IT function and some other business units stimulating greater engagement in the process.

  Metric

  % of IT employees who are knowledgeable of TCO results.

4Advanced

• Practice

  Ensure there is a well-functioning two-way communication on TCO between IT and the rest of the business.

  Outcome

  TCO is consistently communicated both within the IT function and with the rest of the business encouraging wider adoption.

  Metric

  The % of other business managers who get regular feedback from IT on TCO assessments.

5Optimized

• Practice

  Ensure both IT and the rest of the business ecosystem continually optimize their two-way communication in relation to TCO in terms of precision, understandability and relevance.

  Outcome

  There is consistent communication to/from IT across the business ecosystem, establishing systematic engagement with TCO.

  Metric

  The % of managers who get feedback on TCO assessments.