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Representative POMs are described for IT Vision at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practice

  Establish a cohesive vision within IT.

  Outcome

  Some buy-in is evident, particularly among key players in IT.

  Metric

  # of publications regarding the IT vision.

• Practice

  Provide the basic IT infrastructure for the business, with a focus on minimizing IT costs.

  Outcome

  The perceived importance of IT is starting to improve.

  Metric

  % of other business unit staff who perceive IT's role as providing basic infrastructure only.

3Intermediate

• Practice

  Promote the IT vision across IT and some other business units, with an emphasis on service delivery.

  Outcome

  The importance of IT is recognized.

  Metrics

  • % of tasks that IT is held responsible for.
  • # of organization levels/% of IT staff to which the IT vision is actively promoted.

• Practice

  Encourage the general body of staff in IT to participate in the development of the IT vision.

  Outcome

  IT staff feel entitled to participate in the IT vision's development and realization, and many do so.

  Metric

  % of IT staff participating in the IT's vision's development.

4Advanced

• Practice

  Promote the IT vision organization-wide with an emphasis on business objectives, rather than technical objectives.

  Outcomes

  • Technology performance is taken as read and the focus is on the organization's core processes and market development.
  • IT is expected to contribute to the organization's strategic goals.

  Metric

  Yes/No indicators: primary focus of the IT vision is on business/strategy objectives.

• Practice

  Ensure the IT vision is binding for all staff, and hold IT accountable, jointly with its other business unit partner(s), for positive returns on IT investment.

  Outcome

  Everybody within IT is engaged by the IT vision.

  Metrics

  • % of IT staff who can articulate the IT vision.
  • # of evaluations of IT business benefits per time interval.

5Optimized

• Practice

  Promote the IT vision industry-wide, with an emphasis on competitive advantage and business value creation.

  Outcomes

  • The IT vision reflects industry best practice.
  • IT staff live the IT vision and are constantly challenging and aligning their work to the overall IT vision.

  Metric

  % of organizational staff who can articulate the IT vision.

• Practice

  Position IT as a central contributor in visioning and leading value generation through technology-enabled business change.

  Outcome

  IT is seen as a strategic enabler for the rest of the business.

  Metric

  % of top-level strategy meetings in which IT is involved.