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Representative POMs are described for Style, Culture, and Collaboration at each level of maturity.

1Initial

• Practice

  Rely on the best endeavours of available personnel.

2Basic

• Practice

  Ensure the IT leader is a competent IT person, gives good and clear direction to the team, and pays attention to the team's competency development and performance management.

  Outcome

  Team members may be very technology-focused.

  Metric

  % of IT staff who have technology skills as their only competences.

• Practice

  Assign accountabilities to selected IT team members for certain tasks.

  Outcome

  IT staff start to feel recognized for their contributions.

  Metric

  % of IT employee attrition.

• Practice

  Promote development of IT management's understanding of the political landscape of the organization, and ensure they are cognisant of this when making decisions.

  Outcome

  A basic understanding of the political landscape of the organization helps IT management to target the key influencers when making decisions.

  Metric

  # of key influencers identified by IT management.

3Intermediate

• Practice

  Ensure members of the IT leadership team are all competent IT professionals with a sound grasp of the business and can delegate effectively, and work with some other business units to anticipate business requirements.

  Outcome

  The IT team provide excellent service and respond promptly and efficiently to requests from the user community.

  Metric

  % of change requests as a result of IT not delivering what the customer expected.

• Practice

  Ensure the IT team have the required competencies to meet future challenges.

  Outcomes

  • The IT team is motivated and can work independently.
  • All IT team members are very good at adopting a user perspective.
  • All IT team members deliver within budget, on time, and get it right first time.

  Metric

  % of change requests as a result of IT not delivering what the customer expected.

• Practice

  Encourage IT management to involve key 'influencers' when planning project deployment and change management programmes.

  Outcome

  Project deployment is perceived by users as being a shared responsibility.

  Metric

  # of key influencers involved by IT management.

4Advanced

• Practices

  • Ensure IT leaders have a sound grasp of the business and work closely with all other business units to anticipate business requirements, workloads, competencies, and infrastructure developments.
  • Ensure teams are motivated and business-oriented.

  Outcomes

  • IT leaders and their teams know about the business value they are delivering and are highly motivated to deliver on time and with the required quality.
  • They are competent professionals who identify with the business first, rather than with any IT community.

  Metric

  % of IT employee attrition.

• Practice

  Encourage IT management to study the 'influence network' at all levels of the organization, and use this understanding in planning programmes and projects at both the macro-level and more detailed levels.

  Outcome

  In partnership with the business, IT management becomes involved in change management and organization development, and exhibits the requisite competencies in these areas.

  Metric

  % of organizational strategic decisions that involve IT management.

5Optimized

• Practice

  Ensure IT leaders are leaders in an organizational- and industry-wide context, and proactively seek to improve processes and business value.

  Outcomes

  • IT managers are perceived as thought leaders — both internally and within the wider industry.
  • IT management are to the fore in driving the success of the business, and the performance of IT leaders is influential in the organization's future.
  • IT is viewed positively by the rest of the organization and is perceived as an exemplar by competitors and other external parties.

  Metrics

  • % of IT managers on external boards.
  • % of IT managers involved in industry-relevant activities outside the organization.
  • % of board-level strategic decisions that are based on CIO input.

• Practice

  Establish a culture where the IT team proactively seeks to continually improve workflows and is constantly challenging the business value that they are contributing.

  Outcomes

  • Staff come up with suggestions on how to improve workflows and constantly challenge the business value they contribute.
  • The IT team displays great empathy with the business.

  Metric

  % of initiatives arising from IT employee suggestions that are implemented.