Reporting and Oversight
Monitor the status of essential IT capabilities and desired outcomes, including key performance indicators (KPIs) and accountabilities.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Reporting and Oversight at each level of maturity.
- 1Initial
- Practice
- Rely on the best endeavours of available personnel.
- 2Basic
- Practice
- Establish IT monitoring in key areas.
- Outcome
- Different projects begin to be monitored, albeit not in a standard manner.
- Metric
- % of IT projects that are monitored via the same system.
- 3Intermediate
- Practice
- Establish IT governance monitoring systems with a performance focus, largely based on historical activities.
- Outcome
- There is an effective monitoring system in place.
- Metric
- Time taken to succeed with an IT project.
- 4Advanced
- Practice
- Establish effective outcomes-focused IT governance monitoring systems (e.g. dashboards, scorecards, etc.) that address IT and all other business unit objectives.
- Outcome
- A full set of transparent criteria as a basis for decisions is available.
- Metric
- % of IT decisions that have a full set of criteria as their basis.
- 5Optimized
- Practice
- Ensure the ongoing investment programmes and the impact on service levels are monitored by the IT governance council.
- Outcome
- Tracking of project results is on the top-level agenda.
- Metric
- % of projects that are supervised by the IT governance council.
- Practice
- Continually operate IT monitoring activities to protect business value.
- Outcome
- All monitoring activities have business value orientation as their primary goal.
- Metric
- % of IT monitoring activities that operate under business value aspects.