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Reporting and Oversight

B3

Monitor the status of essential IT capabilities and desired outcomes, including key performance indicators (KPIs) and accountabilities.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Reporting and Oversight at each level of maturity.

1Initial
  • Practice
    Rely on the best endeavours of available personnel.
2Basic
  • Practice
    Establish IT monitoring in key areas.
    Outcome
    Different projects begin to be monitored, albeit not in a standard manner.
    Metric
    % of IT projects that are monitored via the same system.
3Intermediate
  • Practice
    Establish IT governance monitoring systems with a performance focus, largely based on historical activities.
    Outcome
    There is an effective monitoring system in place.
    Metric
    Time taken to succeed with an IT project.
4Advanced
  • Practice
    Establish effective outcomes-focused IT governance monitoring systems (e.g. dashboards, scorecards, etc.) that address IT and all other business unit objectives.
    Outcome
    A full set of transparent criteria as a basis for decisions is available.
    Metric
    % of IT decisions that have a full set of criteria as their basis.
5Optimized
  • Practice
    Ensure the ongoing investment programmes and the impact on service levels are monitored by the IT governance council.
    Outcome
    Tracking of project results is on the top-level agenda.
    Metric
    % of projects that are supervised by the IT governance council.
  • Practice
    Continually operate IT monitoring activities to protect business value.
    Outcome
    All monitoring activities have business value orientation as their primary goal.
    Metric
    % of IT monitoring activities that operate under business value aspects.