IVI Framework Viewer

Representative POMs are described for Value Impact Measurement at each level of maturity.

1Initial

• Practice

  No practices expected at this level.

  Outcome

  Need to understand measurement approaches.

  Metric

  No metrics.

2Basic

• Practice

  Ensure that there is collaborative effort of employee groups and practitioners to recommend KAM behaviours and measurement goals.

  Outcome

  KAM behaviours and measurement goals recommended.

  Metric

  Frequency of collaborative meetings between employee groups and practitioners. # of recommendations defined for KAM behaviours. # of measurement goals recommended.

• Practice

  Identify relevant measurement approaches.

  Outcome

  Measurement approaches identified.

  Metric

  # of measurement approaches.

• Practice

  Ensure KAM practitioners define a detailed checklist of measurement approaches.

  Outcome

  Detailed checklist is defined.

  Metric

  # of measurement approaches in detailed checklist.

3Intermediate

• Practice

  Ensure that subject matter experts and practitioners define expected behaviours (for impact measurement).

  Outcome

  Expected behaviours (for impact measurement) are defined.

  Metric

  # of subject matter experts and practitioners who are defining expected behaviours. Yes/No indicators confirming expected behaviours are defined.

• Practice

  Define the measurement process that includes selected approaches, elements to be measured, metrics, results analytics, and definition of impact categories.

  Outcome

  Measurement process is defined.

  Metric

  Yes/No indicators confirming definition of measurement process. # of features defined in the measurement process.

4Advanced

• Practice

  Ensure subject matter experts, KAM practitioners and senior managers define a master plan of management objectives at an enterprise level .

  Outcome

  A master plan of management objectives is defined at an enterprise level.

  Metric

  Yes/No indicators confirming definition of master plan of management objectives. # of experts and senior managers participating in the definition of management objectives. # of management objectives defined.

• Practice

  Ensure subject matter experts, KAM practitioners and senior managers define a master plan of impact measurement at an enterprise level .

  Outcome

  A master plan of impact measurement is defined at an enterprise level.

  Metric

  Yes/No indicators confirming definition of master plan of impact measurement. # of experts and senior managers participating in .the definition of the impact measurement master plan. # of impact measurement items defined.

5Optimized

• Practice

  Adopt the complete master plans of management objectives and of impact measurement across all of the enterprise.

  Outcome

  Complete master plan of management objectives and complete master plan of impact measurement are both adopted.

  Metric

  Yes/No indicators confirming adoption of impact measurement master plan cross all of the enterprise. Yes/No indicators confirming adoption of master plan of management objectives cross the enterprise.

• Practice

  Assign senior management governance of the impact measurement master plan.

  Outcome

  Senior management governance is assigned.

  Metric

  Yes/No indicators confirming that assigned senior management revise the impact measurement plan.

• Practice

  Continually enhance the impact measurement master plan based on results.

  Outcome

  The impact measurement master plan is improved.

  Metric

  Frequency of improvement of impact measurement master plan (# of adjustments per quarter). % of results providing inputs to improvement of impact measurement master plan.

• Practice

  Measures are integrated in scorecards.

  Outcome

  Defined measures and scorecards.

  Metric

  Yes/No indicators confirming measures assigned to scorecards. # of measures integrated into scorecards.