IVI Framework Viewer

Representative POMs are described for Enabling Methods at each level of maturity.

1Initial

• Practice

  No practices at this level.

  Outcome

  Knowledge environment for storing and managing individual knowledge domains.

  Metric

  No metrics.

2Basic

• Practice

  Establish collaboration at department level to design blueprints of the knowledge environment.

  Outcome

  Blueprints designed at department level.

  Metric

  % of budget allocated to design of knowledge environment blueprints. # of collaborative meetings at department level in the design of blueprints. # of elements identified as input into the design process. # of man-hours committed to the design process.

• Practice

  Establish group leaders who can work with managers to select blueprints.

  Outcome

  Blueprints selection team is established.

  Metric

  # of group leaders in blueprints selection team. # of managers in blueprints selection team.

3Intermediate

• Practice

  Ensure the development of the knowledge environment has approved sponsorship of senior executive role.

  Outcome

  Sponsorship of senior executive role is approved.

  Metric

  Yes/No indicators confirming sponsorship of senior executive role. % investment of sponsorship.

• Practice

  Define checklist of agreed features for the knowledge environment.

  Outcome

  Checklist of agreed features for the knowledge environment is defined.

  Metric

  # of agreed features for the knowledge environment in the checklist.

• Practice

  Develop a centralised knowledge environment from approved blueprints.

  Outcome

  A centralised knowledge environment is developed.

  Metric

  % of budget allocated to the development of a centralised knowledge environment. # of man hours committed to the process of developing a centralised knowledge environment. Yes/No indicators confirming development of a knowledge environment against a checklist of features.

• Practice

  Perform pilot project of the knowledge environment.

  Outcome

  Pilot implementation of the knowledge environment is achieved.

  Metric

  # of pilot phases. # of man-hours taken to complete the pilot phases.

• Practice

  Conduct systematic evaluation of the results of the knowledge environment pilot implementation.

  Outcome

  Systematic evaluation of the results (of the knowledge environment pilot evaluation) is achieved.

  Metric

  # of results submitted for evaluation. % of results evaluated.

4Advanced

• Practice

  Deploy the knowledge environment in selected departments.

  Outcome

  Deployment of the knowledge environment in selected departments is achieved.

  Metric

  # of departments using the knowledge environment.

5Optimized

• Practice

  Adopt an integrated knowledge environment across the enterprise.

  Outcome

  An integrated knowledge environment is adopted across the enterprise.

  Metric

  Yes/No indicators confirming adoption of an integrated knowledge environment. % of completeness of integration in the knowledge environment.

• Practice

  Ensure there is senior management accountability and governance in the integrated knowledge environment.

  Outcome

  Senior management accountability and governance (in the integrated knowledge environment) is assigned.

  Metric

  Yes/No indicators confirming senior management accountability and governance (in the integrated knowledge environment) is in place.

• Practice

  Reinforce behaviour-shaping in the integrated knowledge environment.

  Outcome

  Behaviour-shaping is reinforced.

  Metric

  Yes/No indicators confirming behaviour-shaping reinforcement is in place.

• Practice

  Define criteria for evaluating employee experiences with the integrated knowledge environment.

  Outcome

  Criteria for evaluating employee experiences is defined.

  Metric

  # of items to evaluate employee experiences (e.g. completeness of features, functionality). # of employee experience items that forms the range of the evaluation criteria.

• Practice

  Define value metrics that guide the continuous improvement of the integrated knowledge environment.

  Outcome

  Value metrics are defined.

  Metric

  # of relevant value metrics that are applied.

• Practice

  Ensure there is continuous improvement of the integrated knowledge environment based on employee experiences and value metrics.

  Outcome

  The integrated knowledge environment is optimised via continuous improvement.

  Metric

  Yes/|No indicators confirming improvement of the integrated knowledge environment. Frequency of improvements (# of iterations annually). % evidence of improved features in the integrated knowledge environment.

• Practice

  Align the integrated knowledge environment with knowledge strategy and overall business strategy.

  Outcome

  Alignment achieved.

  Metric

  Yes/|No indicators confirming alignment of the integrated knowledge environment with knowledge strategy and overall business strategy.