IVI Framework Viewer

Representative POMs are described for Knowledge Asset Repository at each level of maturity.

1Initial

• Practice

  No practices expected for defining a knowledge asset repository.

  Outcome

  The need for a knowledge asset repository.

  Metric

  No metrics.

2Basic

• Practice

  Establish a project team that defines the criteria for the knowledge content.

  Outcome

  Project team established.

  Metric

  Yes/No indicators confirming project team is established. # of experienced managers committed to the definition of the criteria for the knowledge content. Yes/No indicators confirming defined criteria for the knowledge content.

• Practice

  Define the criteria for the structure and representation of knowledge content, supporting directories, and the subset of knowledge assets.

  Outcome

  Criteria is defined.

  Metric

  # of valid structural levels of the knowledge content is defined and agreed. # of valid representation layers of the knowledge content is defined and agreed. # of levels for the subset of knowledge assets. # of man-hours committed by the project team. Yes/No indicators confirming matching criteria is defined for supporting directories.

• Practice

  Define the knowledge asset repository project.

  Outcome

  The knowledge asset repository project is defined.

  Metric

  Yes/No indicators confirming the knowledge asset repository project is defined. % of budget approved for the project.

3Intermediate

• Practice

  Establish project teams at enterprise level to develop knowledge asset repository prototypes.

  Outcome

  Project teams are established.

  Metric

  Yes/No indicators confirming project teams are established to carry out development of knowledge asset repository prototypes. # of project teams assigned.

• Practice

  Ensure project teams assigned to the development of knowledge asset repository prototypes collaborate at enterprise level.

  Outcome

  Collaboration (and the associated mechanisms) is established.

  Metric

  Yes/No indicators confirming project teams are collaborating at enterprise level.

• Practice

  Develop knowledge asset repository prototypes using specified criteria.

  Outcome

  Knowledge asset repository prototypes developed.

  Metric

  % of the KAM budget allocated to development of knowledge asset repository prototypes. # of prototypes developed. # of developed prototypes that meet specified criteria. % of cost of prototype development compared to allocated budget. # of man-hours committed to prototype development per project team.

• Practice

  Use experienced subject matter experts and senior IT managers to select repository prototypes using specified criteria.

  Outcome

  Knowledge asset repository prototypes selected.

  Metric

  # of valid prototypes presented for selection # of experienced subject matter experts in the prototype selection process # of experienced senior IT managers in the prototype selection process # of selected prototypes that meet specified criteria

• Practice

  Deploy selected knowledge asset repository prototypes in pilot projects.

  Outcome

  Pilot projects implemented.

  Metric

  Yes/No indicators confirming pilot projects for selected prototypes

4Advanced

• Practice

  Ensure that an assigned project team evaluates and improves the configuration of the selected repositories based on specified criteria (such as design, structure, representation and performance).

  Outcome

  Evaluation and improvement of the configuration of the selected repositories is achieved.

  Metric

  Yes/No indicators confirming project team is in place. Yes/No indicators confirming evaluation criteria is specified and applied for the selected repository. % completeness of the design and representation of the repository. % customisability of the repository. # of configuration problems identified. # of configuration problems resolved. % of configuration improvements made in the evaluation process.

• Practice

  Define codified directories.

  Outcome

  Codified directories are defined.

  Metric

  Yes/No indicators confirming definition of codified directories.

• Practice

  Deploy a common repository structure in multiple areas of the enterprise.

  Outcome

  Deployment of a common repository structure (in multiple areas of the enterprise) is achieved.

  Metric

  Yes/No indicators confirming deployment of a common repository structure. # of enterprise areas using the deployed common repository structure.

5Optimized

• Practice

  Adopt a virtual knowledge asset repository with complete directories across the enterprise.

  Outcome

  Enterprise-wide adoption of the repository with complete directories is achieved.

  Metric

  Yes/No indicators confirming enterprise-wide adoption of the repository with complete directories. % level of functionality. % of recorded repository interruption problems. % of the interruptions resolved on time. % return on investment on the repository.

• Practice

  Continually improve the virtual knowledge asset repository and its directories.

  Outcome

  Optimised design, structure and representation of the virtual knowledge asset repository.

  Metric

  Frequency of optimisation (# of iterations bi-annually or per year). Yes/No indicators confirming periodic redefinition of repository elements (design, structure, representation and performance).