IVI Framework Viewer

Representative POMs are described for Identification and Capture at each level of maturity.

1Initial

• Practice

  There are no practices for ad hoc knowledge identification, collection and capture activities.

  Outcome

  Need for defining knowledge identification, collection and capture activities.

  Metric

  No metrics.

2Basic

• Practice

  Establish a project team that collaborates with experienced subject matter experts to design basic procedures for guiding work environments.

  Outcome

  Project team is established.

  Metric

  Yes/No indicators confirming existence of project team. # of members in the project team. # of experienced subject matter experts in the project team. # of project team meetings.

3Intermediate

• Practice

  Deploy procedures in work environments to guide identification, collection and capture of knowledge assets.

  Outcome

  Procedures deployed.

  Metric

  Yes/No indicators confirming deployment of procedures in work environments.

• Practice

  Ensure that knowledge assets are identified, collected and captured to IT systems in work environments using deployed procedures.

  Outcome

  Knowledge assets are identified, collected and captured.

  Metric

  % of knowledge assets successfully identified, collected and captured using procedures.

• Practice

  Identify target users of the knowledge assets.

  Outcome

  Target users are identified.

  Metric

  # of target users of knowledge assets who are identified.

• Practice

  Define key performance indicators (KPIs) for identification, collection and capture activities.

  Outcome

  KPIs are defined and agreed.

  Metric

  % of identification, collection and capture activities assigned with agreed KPIs.

4Advanced

• Practice

  Evaluate defined key performance indicators (KPIs) that are improving the identification, collection and capture of knowledge assets.

  Outcome

  Effectiveness of KPIs is measured and defined.

  Metric

  # of defined KPIs evaluated. % of identification activities improved based on defined KPIs. % of collection activities improved based on defined KPIs. % of capture activities improved based on defined KPIs.

• Practice

  Administer employee interviews and surveys to establish individual ownership of some captured knowledge.

  Outcome

  Records of individual ownership are established.

  Metric

  % of employees surveyed. # of employee interviews conducted to determine ownership of knowledge assets. % of captured knowledge assets with recorded ownership

• Practice

  Define procedures for identification, collection and capture activities that can be repeated in work environments.

  Outcome

  Procedures are defined.

  Metric

  # of procedures that can be repeated for identification, collection and capture activities. Yes/No indicators confirming procedures that can be repeated are defined.

5Optimized

• Practice

  Automate identification, collection and capture activities.

  Outcome

  Automated activities are in place.

  Metric

  Yes/No indicators confirming automation of activities. % completeness of the automation

• Practice

  Adopt automated activities identification, collection and capture activities across the enterprise.

  Outcome

  Automated activities adopted across the enterprise.

  Metric

  Yes/No indicators confirming adoption of automated activities. % of enterprise areas adopting the learning by doing approach. % success rate of the learning by doing approach.