IVI Framework Viewer

Representative POMs are described for Profiling and Classification at each level of maturity.

1Initial

• Practice

  No practices for profiling at this level.

  Outcome

  The need to profile the knowledge asset repository is understood.

  Metric

  No metrics.

2Basic

• Practice

  Develop a business case, at community and department levels, that defines the need for profiling of knowledge assets.

  Outcome

  Development of business case for profiling of knowledge assets.

  Metric

  Yes/No indicators confirming business case for profiling of knowledge assets is in place.

• Practice

  Communicate the business case to KAM practitioners.

  Outcome

  KAM practitioners receive business case for profiling of knowledge assets.

  Metric

  Yes/No indicators confirming communication of business case for profiling of knowledge assets to KAM practitioners.

3Intermediate

• Practice

  Ensure that the profiling project is approved at an enterprise level, and has an executive sponsor.

  Outcome

  Approved and sponsored profiling project.

  Metric

  Yes/No indicators confirming approval and executive sponsorship of profiling project

• Practice

  Establish a central profiling team that represents different communities.

  Outcome

  Central profiling team is established.

  Metric

  Yes/No indicators confirming central profiling team is established. # of individual employees in the central profiling team. # of different communities represented in the central profiling team.

• Practice

  Train a central team in profiling, including basic interviewing techniques.

  Outcome

  Central team is trained.

  Metric

  # of trained central team members with capabilities in profiling and interviewing techniques. % of central team members trained and gaining new skills in profiling and interviewing.

• Practice

  Conduct a pilot profiling project in part of the enterprise.

  Outcome

  Pilot profiling project is conducted.

  Metric

  Yes/No indicators confirming pilot profiling project is conducted. # of enterprise areas participating in the pilot profiling project. # of man-hours committed to the pilot profiling project.

• Practice

  Collect and control the results of the pilot profiling project centrally for evaluation.

  Outcome

  Pilot results are collected and controlled.

  Metric

  % of pilot profiling project results collected and controlled centrally for evaluation.

4Advanced

• Practice

  Evaluate controlled results collected from the pilot profiling project.

  Outcome

  Pilot results are evaluated.

  Metric

  Yes/No indicators confirming criteria for evaluation is applied. % of collected pilot results evaluated. % of results that are useable for definition of profiles.

5Optimized

• Practice

  Continuously enhance structured knowledge asset profiles through analytics.

  Outcome

  Analytics provides continuous enhancement of structured knowledge asset profiles.

  Metric

  % of structured knowledge asset profiles put forward for analytics. # of revisions to the structured knowledge asset profiles. Frequency of analytics for enhancing profiles (# per month).

• Practice

  Conduct surveys to evaluate employee acknowledgement of value usefulness and sufficiency of applied profiles.

  Outcome

  Employees' survey evaluations are completed.

  Metric

  Frequency of survey rounds (# per month). % of employee feedback that confirms usefulness of profiles. % of employee feedback that confirms sufficiency of applied profiles.

• Practice

  Integrate profiling and analytics for valuation of knowledge assets and decision-making.

  Outcome

  Profiling and analytics are integrated.

  Metric

  % completeness of integration with evidence of best practice for profiling and analytics. % of knowledge assets with specified value. % of stated decisions that are applied.