Responsibility and Accountability
Assign individuals who will work to achieve the benefits (responsibility), and assign individuals who will ultimately be answerable for the delivery of benefits (accountability).
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Responsibility and Accountability at each level of maturity.
- 1Initial
- Practice
- Define IT Function roles and responsibilities related to delivery of IT services only.
- 2Basic
- Practice
- Assign accountability for realization of benefits to the IT Project manager or informally to individual IT staff members.
- Outcome
- There is informal responsibility for benefits realization by some individuals for initial investment decision-making.
- Metric
- % of investment decisions where benefits realization is considered.
- 3Intermediate
- Practice
- Define business roles related to investments in IT-enabled change.
- Outcome
- There is increasing focus on realizing benefits from individual investments in IT-enabled change, but IT and business roles and responsibilities are unclear.
- Metric
- % of investment decisions where the business role in achieving benefits has been defined.
- Practice
- Ensure both Business and IT share accountability for implementing IT-enabled changes.
- Outcome
- The effectiveness of benefits realization is increased, but is impacted by the limited number of individuals who have the skills and knowledge to perform the defined roles.
- Metric
- % of investment decisions where the business accountability in achieving benefits has been defined.
- 4Advanced
- Practices
- Define clear IT and business roles and responsibilities (RACI) related to benefits realization and optimization from individual IT-enabled change investments and resulting assets across the full lifecycle of an investment decision.
- Align the reward/incentive system with the roles and responsibilities to recognize and reward desired behaviour.
- Outcome
- Responsibilities and accountabilities for optimizing benefits across the full lifecycle of individual investments are clearly assigned, accepted and monitored.
- Metric
- % of investment decisions where RACI has been defined.
- Practice
- Provide education (why and what), training (what and how), and (on-going) mentoring (support and reinforcement) to enable individuals to perform their roles effectively.
- Outcome
- There is increased effectiveness of benefits realization as individuals in roles understand what is expected of them, and have the skills, knowledge and support required to perform their roles.
- Metric
- % of staff who have received training and/or education.
- 5Optimized
- Practice
- Define clear roles and responsibilities (RACI) related to benefits realization and maximization from the investment and asset portfolios.
- Outcome
- Accountability for maximizing the value from investments and asset portfolios is clearly assigned, across the full lifecycle, accepted and monitored.
- Metric
- % of investment decisions where RACI is being monitored.