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Responsibility and Accountability

B3

Assign individuals who will work to achieve the benefits (responsibility), and assign individuals who will ultimately be answerable for the delivery of benefits (accountability).

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Responsibility and Accountability at each level of maturity.

1Initial
  • Practice
    Define IT Function roles and responsibilities related to delivery of IT services only.
2Basic
  • Practice
    Assign accountability for realization of benefits to the IT Project manager or informally to individual IT staff members.
    Outcome
    There is informal responsibility for benefits realization by some individuals for initial investment decision-making.
    Metric
    % of investment decisions where benefits realization is considered.
3Intermediate
  • Practice
    Define business roles related to investments in IT-enabled change.
    Outcome
    There is increasing focus on realizing benefits from individual investments in IT-enabled change, but IT and business roles and responsibilities are unclear.
    Metric
    % of investment decisions where the business role in achieving benefits has been defined.
  • Practice
    Ensure both Business and IT share accountability for implementing IT-enabled changes.
    Outcome
    The effectiveness of benefits realization is increased, but is impacted by the limited number of individuals who have the skills and knowledge to perform the defined roles.
    Metric
    % of investment decisions where the business accountability in achieving benefits has been defined.
4Advanced
  • Practices
    • Define clear IT and business roles and responsibilities (RACI) related to benefits realization and optimization from individual IT-enabled change investments and resulting assets across the full lifecycle of an investment decision.
    • Align the reward/incentive system with the roles and responsibilities to recognize and reward desired behaviour.
    Outcome
    Responsibilities and accountabilities for optimizing benefits across the full lifecycle of individual investments are clearly assigned, accepted and monitored.
    Metric
    % of investment decisions where RACI has been defined.
  • Practice
    Provide education (why and what), training (what and how), and (on-going) mentoring (support and reinforcement) to enable individuals to perform their roles effectively.
    Outcome
    There is increased effectiveness of benefits realization as individuals in roles understand what is expected of them, and have the skills, knowledge and support required to perform their roles.
    Metric
    % of staff who have received training and/or education.
5Optimized
  • Practice
    Define clear roles and responsibilities (RACI) related to benefits realization and maximization from the investment and asset portfolios.
    Outcome
    Accountability for maximizing the value from investments and asset portfolios is clearly assigned, across the full lifecycle, accepted and monitored.
    Metric
    % of investment decisions where RACI is being monitored.