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Representative POMs are described for Relevant Metrics at each level of maturity.

1Initial

• Practice

  Define basic delivery-oriented financial and schedule metrics for some investments and services.

  Outcome

  Limited investment and service delivery information with little or no information related to realization of benefits.

  Metric

  % of investments with delivery metrics.

2Basic

• Practice

  Use more sophisticated delivery-oriented lead and lag cost and schedule indicators for major investments, and cost, reliability, and availability metrics for services.

  Outcome

  There is early warning of investment and service delivery problems enabling timely corrective action to be taken.

  Metric

  % of investments with delivery and financial metrics.

• Practice

  Use basic financial outcome-oriented measures of benefits.

  Outcome

  Financial benefits created can be evaluated after the fact for some investments.

  Metric

  % of investments with post implementation benefit evaluation.

3Intermediate

• Practice

  Define measures of alignment, business value (financial and non-financial) and risk.

  Outcome

  Financial and non-financial benefits (and resulting value) can be evaluated for all investments after the fact.

  Metric

  % of investments with measures of alignment, business value and risk defined.

• Practice

  Track benefits for all individual investments using basic measures of alignment, financial value and risk.

  Outcome

  Individual investments can be assessed for resulting value.

  Metric

  % of investments where measures of alignment, business value and risk tracked.

4Advanced

• Practices

  • Use more sophisticated lag indicators of alignment, financial and non-financial value and risk.
  • Consistently apply and manage lead indicators for enabling changes for all investments.
  • (Lead indicators may include the status of delivery of changed capabilities, adoption of those capabilities, and “meaningful use” of those capabilities, as well as the behavioural and cultural changes required in order for benefits to be realized).

  Outcome

  Metrics provide early warning of issues (deviations from the expected plan, or changes in internal or external context) for all investments, enabling timely corrective actions to ensure that benefits are realized, or, if necessary, that investments are terminated.

  Metric

  % of investments with both lead and lag indicators actively managed.

5Optimized

• Practices

  • Consistently apply and manage robust lead and lag indicators across the full life cycle of individual investments, including resulting services, and for all portfolios.
  • (“Lead” indicators include the on-going operation and “meaningful use” of resulting services to ensure that benefits continue to be realized).
  • Regularly review the relevance and effectiveness of metrics and revise as necessary.

  Outcome

  Benefits from all investments and services are optimized at the individual level, and value is maximized at the portfolio level.

  Metric

  % of investments with value metrics managed across the full investment lifecycle.